Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
PII can span chunk boundaries, break with format variation, and tank LLM context. We cover a two-stage redactor (regex + LLM contextual) that buffers 2–3 chunks, hits 99%+ recall, and never lets PII reach analytics.
TCR brand registration, campaign use case, EIN aged 15+ days, opt-in URL live and carrier-verifiable - 10DLC in 2026 is more strict than ever. Here is the exact submit-once-clear-once playbook for AI SMS deployments.
Call in Studio runs on WebRTC. AI now screens callers, generates topic summaries, and drafts host prep notes in real time. Here is the 2026 build for AI-augmented radio.
DOJ's ADA Title II Web and Mobile Accessibility Rule reaches its first compliance deadline April 24, 2026. AI voice and chat platforms supporting public entities and healthcare must meet WCAG 2.1 AA — and WCAG 2.2 is the working baseline.
Three seconds of audio is enough to clone a voice. AI agents need provenance signals, secret phrases, and behavior baselines - here is the defensive stack we ship.
Midas runs 941 locations and Meineke 716. Both lose 25-35% of inbound estimate calls because counter staff are walking customers to the bay. Voice AI fixes the front-of-house leak in 2026.
Footwear D2C return rates run 30 to 35 percent — almost entirely fit-driven. Chat agents that know last shape, width, and sport-use case cut returns 25% and lift conversion 33%. Here is the 2026 playbook.
Call Detail Records are the cheapest, oldest, and most underused signal in voice AI. Joined to LLM traces and STT confidence they tell you why a campaign is converting at 8% instead of 12%. Here is the schema and the queries we ship.
Connecticut Public Act 25-113 amends the CTDPA effective July 1, 2026, adding AI/LLM disclosure, expanded sensitive-data categories, and broad minor protections. AI voice and chat get a new training-data notice obligation.
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