Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Live conferences in 2026 deploy an AI session host that runs the timer, queues Q&A, summarizes for late joiners, and pushes captions over WebRTC. Here is the playbook with Pion gateway and NATS.
Governor Newsom signed AB 853 in October 2025, extending the California AI Transparency Act and pulling capture-device manufacturers in. Combined with the Bot Disclosure Law and CCPA, voice AI vendors face the strictest US state regime.
Voice AI agents need to verify the human on the other end before reading PHI or charging a card. We map Twilio Verify channels, the new A2H protocol, and how CallSphere's Healthcare agent does step-up auth in 12 seconds.
ScriptProcessorNode is deprecated. AudioWorklet runs Rust DSP and TensorFlow.js inference on a high-priority audio thread, and 256 simultaneous voices per tab is now realistic on NPU-equipped laptops.
Proposals often go quiet because sales follow-up is inconsistent. Learn how AI chat and voice agents keep buyers engaged without making reps do all the chasing.
SIP trunking and cloud PBX serve different infrastructure needs. Compare architecture, costs, scalability, and ideal use cases to choose the right approach.
Bring Your Own Carrier on Twilio explained: when to use it, how it changes pricing and latency, and the trade-offs every AI voice team needs to weigh in 2026.
AutoGen entered maintenance mode, CrewAI added Flows, LangGraph hit v1. A practical 2026 framework picker for production agent teams.
Twilio's $0.004/min Media Streams plus inbound voice plus your own LLM bridge can land under $0.05 per minute total. Here is what to budget and where the hidden costs hide.
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