Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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Copilot Studio's 2026 multi-agent orchestration is GA in April. Here is how a CallSphere voice agent connects to Teams agents, fine-tuned models, and the Prompt Builder via Power Platform connectors.
Vendor TTS demos always sound great. Production with your prompts on your audio path is a different story. Here is how we monitor MOS, CMOS, and prosody drift across ElevenLabs, OpenAI, and Cartesia in production.
The next phase of enterprise Claude Cowork — longer-horizon autonomy, agent-to-agent coordination, agent governance — and how to prepare today.
The metrics and signals that prove an enterprise Claude Cowork deployment works: outcome metrics, leading signals, evals, and cost per outcome.
A realistic problem-to-shipped Claude Cowork walkthrough for vendor renewals: decompose, build a thin plugin, keep humans deciding, measure outcomes.
Failure scenarios, blast radius, and containment patterns for deploying Claude Cowork safely across an enterprise: least privilege, gates, audit.
The hiring and upskilling shifts that make Claude Cowork land in the enterprise: delegation, verification, plugin authoring, and eval literacy.
Scale Claude Cowork from one team to many without chaos — shared plugins, federated ownership, and the platform patterns that prevent sprawl.
An honest decision guide for Claude Cowork — the workflows where agentic AI wins, where it doesn't, and the alternatives to choose instead.
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