Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Twitch and Kick streamers in 2026 stream alongside an AI co-commentator that watches the gameplay, reads chat, and reacts on-mic. Here is the WebRTC + Pion Go + chat-bridge production stack.
ANPD's 2024 Generative AI study and 2026 sandbox guidance turn LGPD principles into concrete voice and chat compliance steps. PL 2338 is moving through Congress. Penalties reach R$50M per infraction.
Brokerages with 90-second lead response convert 8-9x more than 4-hour callback teams. Tech consultants who layer voice AI onto the brokerage stack become indispensable.
Salesforce shipped six new Agentforce Health agents in March 2026 with HealthEx, Verily, and Viz.ai integrations. MIMIT Health reports 459% ROI. Here is how a chat agent on top of Health Cloud goes from demo to deployment in 2026.
30–60% wholesale discounts, Bronze/Silver/Gold tiers, white-label uplift math. How agencies stack AI reseller programs to hit 50%+ blended margin in 2026 — with worked examples.
Excessive anthropomorphism erodes trust; flat robotics bores callers. We map the 7-section persona doc, baseline-plus-variation tone matrix, and CallSphere's vertical-tuned voices across 6 industries.
Biden's Executive Order 14110 was rescinded in January 2025, replaced by Trump's EO 14179 and the July 2025 America's AI Action Plan. The original safety obligations did not vanish — they are now baked into federal RFPs, OMB memos, and 230 Treasury controls.
Pipelines arrange agents like an assembly line — Generate → Validate → Transform → Deliver. Linear, deterministic, easy to debug. Why pipelines beat fancy patterns 80% of the time, plus CallSphere's call-summary pipeline.
Neon's branch-per-PR model is built for agent workloads — 80% of Neon DBs are now provisioned by AI agents. Spin up a database in 500ms, run an experiment, throw it away. Working Drizzle + Neon code.
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