Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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Flink 2.2 adds ML_PREDICT and VECTOR_SEARCH SQL functions, baking remote LLM inference into stream processing. We show how to enrich a call event stream with sentiment, topic, and embeddings — all in one Flink job.
The OCR telehealth enforcement discretion expired in 2023. Here is the 2026 pattern for combining a HIPAA-aligned AI receptionist with telehealth visits.
Goa beach resorts serve domestic Indian and international tourists across peak (Nov–Feb) and shoulder seasons. AI voice agents handle Hindi, English, Russian, and 54 more languages.
Hotel no-shows hit 10–15% at independent properties. AI voice agents run automated reminder calls 24 hours before arrival, cutting no-shows by 42%.
A 30-day evaluation framework for hotel general managers considering AI voice agents. Covers the first call, PMS integration, multilingual QA, and live parallel run.
Protect enterprise VoIP systems with encryption, access controls, and compliance frameworks. Covers SRTP, TLS, fraud prevention, and regulatory requirements.
The trajectory of Claude agents — longer autonomy, richer MCP ecosystems, multi-agent orgs, computer use — and how teams should prepare now.
The metrics that prove a Claude agent works in production — task success, grounding, escalation rate, cost per outcome, and drift detection.
An end-to-end walkthrough of a Claude agent — from a messy real problem to a shipped, monitored production system with MCP, skills, and evals.
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