Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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Why Claude after-hours AI is reshaping voice and chat automation, with concrete patterns for overflow AI in production deployments. A field-tested view from production teams shi...
A practical engineering review of OpenAI AgentKit 1.0's visual builder, hosted state, and deploy pipeline — what production teams should expect in 2026.
Adoption Across London, Bangalore, Singapore, and Tokyo perspective on Cognition's acquisition of Windsurf reshapes the AI coding landscape — Devin in your IDE, Windsurf in the cloud.
11x.ai's digital workers (Alice SDR, Mike voice, Jordan workflow) now power outbound at 1,200+ B2B teams in 2026. Here's the rollout pattern, the per-worker pricing.
Adoption Across London, Bangalore, Singapore, and Tokyo perspective on AgentKit 1.0 is OpenAI's bid to own the agent runtime layer — visual builder, hosted state, and one-click deploy.
1X confirmed in April 2026 it will keep using OpenAI foundation models for Neo's high-level planning while running its own learned policy for low-level control.
The February 2024 Part 2 Final Rule aligned substance-use confidentiality with HIPAA — but kept harder consent rules. Here is how AI voice agents handle it in 2026.
Singapore luxury hotels compete on service precision across 4 languages and global guest expectations. AI voice agents deliver consistent premium service at scale.
ContractPodAi's Leah agent runs end-to-end CLM at Bosch, Anheuser-Busch, and Freshfields in 2026. Here's the architecture, the per-matter pricing.
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