Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Discharge planners call three suppliers until one answers. What DME loses to abandoned calls, and what an instant-answer line changes about that number.
Which solar roles change shape in 2026, what a new designer needs taught in week one, what stops being a hiring requirement, and the ramp-time arithmetic.
Why consulting firms stop routing plant-floor interviews through a bilingual supervisor, what live speech translation changes, and what it saves.
A cargo terminal reads 99,000 pages a month with six night agents. Here is the page-count threshold where running your own model beats paying per document.
Sign companies lose money to rejected portal work orders. Agents now log in, file photos and submit invoices inside ServiceChannel and Corrigo themselves.
Least privilege for CDMO agents: keep lot disposition human, scope Vault, LabWare and SAP rights, and close the supplier CoA door. With worked numbers.
A resin increase means re-costing hundreds of part numbers one at a time. Splitting the list four ways by contract rule moves the pass-through weeks earlier.
Live load, dry run, final pull, #11 OCC, VSQG. Why general AI misbooks roll-off orders, what trade-tuned models fix, and the truck time a misread order burns.
Why an RIA should baseline its custodian rejection rate before buying AI, what four numbers to capture, and a worked example on 528 packets a year.
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