Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
38 rooftop units, twice a year, and the second half never gets finished. What an autonomous inspection pass returns, what it costs, and what still needs a tech.
A cloned voice can ask your SOC to un-isolate a host or release a break-glass credential. The authority list, callback and client code that stop it at 2 a.m.
Carrier order portals and utility interval data have no export. Computer use lets an agent drive those screens, and pulls six days out of your billing cycle.
Callers with limited English abandon nonprofit intake lines on hold. What Gemini live translation changes in LIHEAP season, with costs, limits and a first step.
How a parts warehouse distributor should budget, cap and review AI spend after Claude's 2 July 2026 governance update, with per-role caps and a worked example.
Set per-physician AI caps, a practice ceiling and 75%/90% alerts after the 2 July 2026 governance update - with the cost-per-note math a GI group can check.
Unofficial withdrawals get found on day 21, not day 14. How an overnight agent reconciles clock data and rosters and leaves a sorted exception queue by 7:30.
How a benefits agency proves AI paid for itself: reconcile every carrier commission statement, capture five baseline numbers, and count recovered dollars.
AI spend in retail follows floor traffic, not the calendar. Set seasonal caps, per-user limits and 75% alerts without killing your December chat agent.
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