Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Two casino systems land in the EU AI Act high-risk bucket: face matching and marker scoring. What US gaming operators document, disclose and can ignore.
The Thursday production packet - prep list, vendor POs, staffing, rentals - built as one goal. Worked food-waste math and the habits an owner must change.
WH-347 uploads across LCPtracker, AASHTOWare CRL and B2Gnow cost a payroll clerk nine hours a week. What changes when a 2026 agent does the clicking work.
Eleven properties, one account manager, 22 hours a month of walks nobody does. What autonomous drone inspection changes for landscape enhancement revenue.
Community bank hiring changed in 2026: memorizing the fee schedule is out, verifying a cited answer against the core screen is in. A week-one plan and the ramp math.
Non-cancellable POs, remit-to fraud and DFARS flags: how MRO distributors scope AI agent access in Prophet 21 and SX.e, plus what a bad release actually costs.
How a 340-page residential chart, the payer policy and the denial letter now go into one question - and what that does to your appeal rate and per diems.
Handwritten trip tickets, faxed shrimp POs and initialled cooler logs still get keyed by hand. What the 2026 document readers change, and what they will not.
A 90-day baseline, one branch, human review: how to prove an AI check-in at the equipment return gate paid for itself, using your own credit memo column.
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