Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Transcoding RTP to WebSocket is more CPU-intensive than people expect. For AI voice in 2026, where you place the transcode (edge near the carrier vs central near the model) decides your cost-per-minute.
Lyra V2 and Satin promised AI codecs better than Opus at low bitrates. Two years on, here is what shipped, what did not, and what AI voice teams use today.
Helicone has processed 2B+ LLM calls and ships both as a managed cloud and as fully self-hostable open source. Here is the actual decision tree for 2026.
Rosie's $49–$299 plans target micro-businesses and don't sign BAAs. For dental/clinic use you need HIPAA controls — here's the full build.
Functional medicine intakes run 60-90 minutes of forms, the IFM toolkit and MSQ are now standard, and 2026 portals are adding save-and-resume. Voice AI guides the call portion without burning a 90-minute new-patient call on the front desk.
Pipecat is the Python-first framework for STT-LLM-TTS pipelines with 100+ AI services as plugins, ultra-low latency, distributed Subagents, and direct Twilio integration. Here is the 2026 build pattern.
Google Play's AI-Generated Content policy and Data Safety section both apply to AI voice agent apps. Here is the 2026 declaration and reporting requirements.
Companies responding inside 5 minutes are 21x more likely to qualify leads, and 86% of consumers say fast responses influence whether they buy. Here is the customer-lifetime-value math behind sub-second pickup.
Private peer-led communities deflect support tickets and drive measurable retention. Here is how a chat-led community motion plugs into your customer journey without a separate platform.
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