Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
April 2026 saw three coordinated disclosures (Anthropic, OpenAI, Google) follow a 90-day embargo model, signaling AI vuln disclosure is converging on classic CVE norms.
Boston-area universities tested admissions and student-support voice AI agents in April 2026. FERPA, multilingual prospective student outreach, and 24/7 support handling 38,000 calls.
Prior auth automation moved from RPA to agentic in 2026 across major payers. Here's the vendors driving it, the named customer wins at top health plans.
Higher ed scaled AI agents for student services in 2026 across the public system. We profile rollouts at Arizona State, Georgia State. The 30-day picture for buyers and operators.
Ironclad's AI Assist and AI Editor reshape enterprise CLM in 2026. Here's the rollout pattern at L'Oreal, Mastercard, and Salesforce, the per-contract pricing.
Klarna's AI agent now handles 2.3M conversations a month and saved $40M+ annually. Here are the public numbers from filings, the headcount story.
Sierra's AgentOS and Skills release packaged enterprise CX agents into reusable units in April 2026 — here's what shipped, what it costs. The buyer briefing for the next RFP cycle.
Vapi's $0.05/min is a platform fee, not a finished product. Here are the 5 vendors you actually pay — and why CallSphere bundles them.
Side-by-side architecture deep dive: Vapi Squads chained handoffs vs CallSphere OpenAI Agents SDK hierarchical orchestrator with return-to-parent flow.
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