Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Real Estate and Property Management Lens perspective on Hippocratic AI's deployment numbers show healthcare voice agents are moving from pilot to production across major US health systems.
Healthcare Practice Use Case perspective on Klarna's AI agent pioneered the resolution-equivalent metric and is now in its third year of production data.
SMB Founder Playbook perspective on NIST's AI Risk Management Framework 2.0 incorporates agentic AI, multi-agent systems, and tool use into its risk taxonomy.
Real Estate and Property Management Lens perspective on Comet's general-availability launch put an agentic browser in front of millions of consumers, and it works better than the demos suggested.
Real Estate and Property Management Lens perspective on π0.5 generalizes across robot embodiments and tasks — a real foundation model for the physical world.
Healthcare Practice Use Case perspective on Sierra's funding momentum signals the customer-experience agent category has crossed from experiment to enterprise budget line.
Healthcare Practice Use Case perspective on Where the leading autonomous coding agents stand on SWE-bench Verified after the April 2026 model releases.
SMB Founder Playbook perspective on Vapi 2.0 added a visual workflow builder, multi-agent 'squads', and OpenTelemetry-grade observability — closing real gaps for production teams.
SMB Founder Playbook perspective on AI SDK 5 introduces first-class agent loops, MCP support, and a new generative UI runtime.
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