Enterprise AI Control Plane: ServiceNow's 2026 Strategy Explained
ServiceNow's Knowledge 2026 bet is to be the enterprise AI control plane — the layer that governs every agent. Why the positioning matters for 2026 buyers.
8 min read
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AI Voice Agent Insights & Guides
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NVIDIA OpenShell Deep Dive: The Secure Runtime Behind Project Arc
Inside NVIDIA OpenShell — the open-source secure runtime for autonomous desktop agents. Sandboxing, policy enforcement, and why it matters in 2026.
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OpenAI Agents SDK vs Assistants API in 2026: Migration Guide with Eval Parity
Honest principal-engineer comparison of the OpenAI Agents SDK and the legacy Assistants API, with a migration checklist and eval-parity strategy so you don't ship regressions.
13 min read
Production RAG Agents with LangChain and RAGAS Evaluation in 2026
Build a production RAG agent with LangChain, then measure faithfulness, answer relevance, and context precision with RAGAS. The four metrics that matter and how to wire them up.
13 min read
ServiceNow Action Fabric + NVIDIA Agent Skills: The New Stack
Inside the ServiceNow + NVIDIA stack unveiled at Knowledge 2026: Action Fabric as workflow context, NVIDIA-built agent skills on top, governance baked in.
8 min read
Agent Memory in LangGraph 2026: Short-Term, Long-Term, and the Patterns That Survive Production
How short-term (thread-scoped) and long-term (cross-thread) memory actually work in LangGraph, with code, schemas, and the eviction policies that keep cost predictable.
13 min read
Instagram Shopping Agent: Hatch, Reels, And One-Tap Purchases
Meta is reportedly building a separate Instagram shopping agent that buys items seen in Reels. Here is how it fits with Hatch and what it means.
7 min read
Multi-Agent Handoffs with the OpenAI Agents SDK: The Pattern That Actually Scales (2026)
Handoffs done right — when one agent should hand control to another, how to preserve context, and how to evaluate the handoff decision itself.
13 min read
Claude Cowork and Claude Code: Finance Plugins Land in May 2026
Anthropic shipped finance plugins for Claude Cowork and Claude Code on May 5, 2026. How analysts use them in practice and what the plugin model means for adoption.
7 min read
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