Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Model routing sends routine product requests to a cheap model and hard ones to a strong one. Here is who draws the line in a B2B software company, and how.
Cheap model for potholes, strong model for water quality, a pager for sewage in a basement. How a public works superintendent writes the triage table.
Phantom on-hand in BisTrack costs a building products dealer orders every week. Autonomous drone counts read bundle tags before the yard starts moving.
Voice cloning is cheap in 2026 and dental refunds are authorised by phone. The callback rule that stops a $2,400 loss, plus where a human still has to decide.
The FSA-578 and the Schedule of Insurance have to match by July 15, and neither one exports. How agents that work the portals change the second week of July.
Payment matching, NSF reversals, state-specific notices and the three-way trust tie-out, run overnight so property managers start the 6th with exceptions only.
Independent lots key each auction VIN into six systems. In 2026 assistants write inside the dealer management system itself. What it saves on a 60-car lot.
Payouts, oversells, returns aging and chargeback deadlines, prepared between 9pm and 6am. What a DTC ops manager reviews instead of rebuilds each morning.
Traverse City therapy practices face winter intake waves and waitlist calls no clinician can answer mid-session. See how AI answering captures every inquiry.
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