Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Case managers send one referral to eight agencies and families ask assistants to compare. What makes a home health or hospice agency invisible to both.
MIRU, WOO, POOH, 2-3/8 EUE: the well service shorthand a general model gets wrong, what tuned reading fixes, and the math on 640 field tickets a month.
Faxed records, handwritten margin notes and phone photos still get keyed in by hand at litigation firms. What that error rate costs, and what 2026 readers fix.
A 212-trailer yard check takes 75 minutes and happens twice a week. Autonomous inspection returns 11 exceptions by 5:40am — and what a drone legally cannot do.
Your coordinator re-types every toxin treatment into Allē and ASPIRE after close. In 2026 an agent drives those portals and flags only the exceptions.
A precision machining owner's view of near-real-time translation: second-shift alarms, setup notes, lockout/tagout training and the idle spindle it costs.
Pest control branches can now check every service ticket against the label, the account spec and state record rules for under a cent each. Here is the math.
Routine loan files go to a cheap AI model, hand-calculated income goes to the strong one. How a mortgage shop writes that routing rule, priced out per month.
MOS, circle takes, ARRIRAW, drop-frame timecode and -24 LKFS: the shorthand general AI models get wrong, and what industry-tuned models fixed in 2026.
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