Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Sam Altman says OpenAI's classified military deployment includes bans on mass surveillance and autonomous weapons — the same restrictions Anthropic demanded.
Where Claude Agent Skill creation is heading — self-improving loops, skill registries, richer evals — and how to prepare with versioned, measured skills.
The metrics that prove a Claude Agent Skill works: trigger recall, false-trigger rate, outcome quality, variance, and cost — via skill-creator evals.
A day-by-day walkthrough of building, testing, and refining a Claude Agent Skill with skill-creator — from a messy support problem to a shipped outcome.
Adding Knowledge to LLMs: Methods for Adapting Large Language Models
Failure modes, blast radius, and containment for Claude Agent Skills: false triggers vs misfires, fail-safe scoping, and skill-creator evals to catch them.
What people must learn for Claude Agent Skills: the skill-author, eval-designer, and transcript-analyst roles, plus a starter eval and a build plan.
Scale Claude Agent Skills from one team to many without chaos: namespacing, versioning, a registry, and federated ownership for a large, navigable library.
An honest decision guide for Claude Agent Skills: when they beat a prompt, MCP server, script, or fine-tuning — and when a skill is the wrong tool.
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