Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Learn how to architect a multi-tenant AI agent platform with proper service decomposition, tenant isolation, shared infrastructure, and API design patterns that scale from one customer to thousands.
Implement a tiered safety system for AI agents with graduated autonomy levels, approval workflows, monitoring intensity, and automatic rollback capabilities matched to risk context.
A team at ETH Zurich publishes research showing universal prompt injection techniques that fool GPT-4o, Claude, and Gemini agents, exposing fundamental vulnerabilities in agentic AI systems.
Implement SLA management for AI agent platforms with uptime monitoring, error budget tracking, and automated incident response. Learn how to define meaningful SLIs and SLOs for AI agents and build escalation workflows.
Create an AI agent that monitors social media mentions in real-time, tracks sentiment shifts, detects emerging trends and potential crises, and generates actionable analytics reports with alerting capabilities.
Build an AI agent that tracks Individualized Education Program goals, manages accommodation compliance, generates progress reports, and coordinates the special education team.
Build an AI agent that reads and writes spreadsheets, generates formulas from natural language descriptions, cleans messy data, creates pivot tables, and applies conditional formatting — turning plain English requests into Excel operations.
Build an AI agent that streamlines retail store operations by generating employee schedules, assigning and tracking tasks, broadcasting announcements, and monitoring labor compliance — reducing manager workload.
Build an AI agent that integrates with Stripe for intelligent payment processing, subscription lifecycle management, automated invoicing, and webhook-driven event handling with comprehensive error recovery.
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