Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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A peer-reviewed study of 135K appointments saw no-shows fall from 20.8% to 10.3% with AI reminder calls. Here is the multi-touch confirmation build that recovers 25% of misses live.
RTCStatsReport is the only telemetry source that reflects what the user actually heard. Here is the 2026 mapping from getStats fields to AI voice SLOs.
Healthy SaaS targets 90%+ GRR and 110-120% NRR with expansion. Here is how to run a renewal-window chat that surfaces usage data, value delivered, and expansion paths in the 60 days before the contract decision.
PT initial evals usually do not need prior auth, but 2026 carriers are pushing prior-authorization-lite for continuing visits. Front desks are burning 4 hours a day on auth calls. Here is how voice AI offloads it without delaying patients.
Tavus Phoenix-4 hits sub-600ms end-to-end. Here is how 2026 chat agents return short avatar videos, switch to live video calls, and bill at $0.23–$1.09 per minute.
New customers ask repetitive setup and process questions during onboarding. Learn how AI chat and voice agents absorb the load without hurting experience.
The advertised $0.05/min is rarely your bill. We dissect the five real cost layers — ASR, TTS, LLM, platform, telephony — with current 2026 unit prices and an all-in worked example.
Connecticut Public Act 25-113 amends the CTDPA effective July 1, 2026, adding AI/LLM disclosure, expanded sensitive-data categories, and broad minor protections. AI voice and chat get a new training-data notice obligation.
Spanglish, Hinglish, and Arabic-English breaks most voice stacks. Deepgram's code-switching voices, LiveKit auto-language detection, and a CallSphere bilingual flow that holds context across language flips.
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