Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Expedia's Romie reshuffles itineraries when flights delay, but only 8% of 2026 travelers grant AI booking authority. Here is the build pattern travelers actually use.
Why CASL applies to AI voice calls the same way it applies to human calls, what express versus implied consent looks like for outbound, and how to keep penalties below the CAD $10M corporate cap.
Voicemail transcription seems trivial until OCR sees the email path. Here is how the Privacy Rule, the Security Rule, and 2022 OCR audio guidance treat AI-transcribed voicemail in 2026.
Bun's native Bun.serve WebSocket API outperforms Node ws by 4-7x on idle sockets. Build a full Realtime voice bridge in TypeScript with binary frames and pub/sub.
California has 181,048 lawyers. SF first-year BigLaw associates clear $225K + $25K market premium. Average billable rate is $349/hr — and missed intake calls cost real money. Here is the 2026 SF playbook.
FTC opened a 6(b) inquiry into AI chat companions in 2025 and Character.AI settled teen-suicide lawsuits in January 2026. Here is what a kids-safe chat agent actually requires.
An error budget is the unreliability you allow yourself in exchange for shipping. For voice agents, the budget is dollars and minutes — not just nines. Here's how CallSphere computes one.
Most AI voice failures are NAT failures. Here is how 1:1 NAT, port-restricted NAT, and symmetric NAT actually behave in 2026 and why they matter for your TURN bill.
Information-blocking rules say lab results must reach the patient promptly. HIPAA says only the minimum necessary. AI voice delivery is the workflow most likely to break both — here is how to do it right.
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