Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Deepfake biometric fraud is up 58% YoY in 2026 and voice clones cost <$10/mo. Voice biometrics survives only as one signal in a layered identity stack. Here is the 2026 layered design.
The 2025-2026 FERPA amendments require explicit consent and justified retention. COPPA verifiable parental consent applies to AI voice that captures kids' audio. Here is the K-12 voice-AI compliance map.
Static benchmarks won't catch drift. The 2026 stack runs evals in CI, gates every model update on regression tests, and ties scores back to exact prompt + dataset versions. We show how to wire OpenAI Evals, DeepEval, and W&B Weave into a continuous fine-tuning loop.
Soniox v4 ships speaker-native accuracy across 60+ languages with sub-200ms latency. Build a multilingual voice agent — Python WebSocket, code-switching, pitfalls.
Managed agents and multi-agent orchestration are early. Where the capability is going in 2026 and how to build today so future upgrades slot right in.
Demos lie. The metrics and signals that actually prove a Claude managed multi-agent system works in production — success rate, cost per outcome, and trust.
Follow one real problem from messy spec to a shipped Claude multi-agent system — orchestration, evals, shadow-running, and the actual outcome.
Agent failures scale fast. A practical guide to failure modes, blast radius, circuit breakers, and containment for Claude managed multi-agent systems.
Managed agents move work from coding to specifying and verifying outcomes. The concrete skills, roles, and hiring signals your team needs in 2026.
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