Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
67% of homebuyers now use AI as their primary research method before contacting an agent. Zillow lost 18% of its agent-discovery share in 12 months. Here is the play.
Patient right-of-access enforcement is OCR's longest-running initiative — 50+ resolved cases through 2026. Letting an AI agent take record requests can either fix the problem or make it worse.
Prompt A/B testing is not about proving a winner — it is about learning how changes behave under real workloads. Here is the 2026 playbook with Langfuse, Braintrust, and PostHog.
MoQ is on draft-17 with a December 2026 IESG target. Here is what that means for AI voice teams already shipping on WebRTC, and when (if ever) to migrate.
12,000+ urgent care centers, 160M visits a year, $44.3B industry. Hybrid scheduling cut wait times 59% in 2026. Voice AI is the routing layer that decides walk-in vs schedule before the patient drives over.
Subscription businesses lose 1.6 trillion dollars annually to preventable churn and 38 percent of cancellers would have accepted a save offer. Here is how a chat agent runs renewal and save offers without burning trust.
Bandwidth runs its own US carrier network and added native OpenAI Realtime support in September 2025. Their BXML StartStream verb plus 2-way Media Streaming gives you carrier-grade pipes for AI voice without leaving the network you already paid for.
On-device AI plus WebRTC plus a 5G modem is a thermal worst case. Here is the 2026 playbook for keeping AI voice agent calls below the throttling cliff.
WhisperX gives you word-level timestamps and speaker diarization. Haystack lets you wire a RAG pipeline behind it. Together: a meeting voice agent that knows who said what.
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