Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Multi-property operators need centralized AI voice agents with per-property customization. CallSphere's multi-property console scales to 50+ hotels with cross-property rebooking.
Napa Valley boutique hotels see huge call volumes during harvest season. AI voice agents handle reservations, wine tour bookings, and restaurant concierge in 57+ languages.
Hands-on tutorial for building voice agents with the OpenAI Realtime API — WebSocket setup, PCM16 audio, server VAD, and function calling.
Where-is-my-order questions can consume a large share of support volume. Learn how AI chat and voice agents resolve WISMO without human intervention.
Orlando hotels near Disney, Universal, and SeaWorld see massive family-driven call surges. AI voice agents handle multi-room bookings, dining packages, and ticket bundles.
Use AI voice agents as an always-on overflow layer for your call center — cap hold times, reduce abandonment, and lower per-call cost.
Build a post-call analytics pipeline with GPT-4o-mini — sentiment, intent, lead scoring, satisfaction, and escalation detection.
Practical prompt injection defenses for voice agents — input sanitization, output guardrails, and adversarial testing.
Hotel policies are complex — cancellation, pets, parking, amenities. RAG (retrieval-augmented generation) lets AI voice agents cite policies accurately without hallucinating.
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