Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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BofA's Erica hit 3B interactions and the work of 11K staff. Klarna's AI did the work of 700 agents. A US regional bank handled 5M voice minutes without adding heads. Here's what really moved.
Arizona HVAC, plumbing, and home service companies use CallSphere AI voice agents for emergency dispatch, after-hours coverage, and 24/7 booking across Phoenix, Tucson, and Mesa.
Pest control companies use CallSphere AI voice agents to handle seasonal call surges, book treatments, and manage recurring service schedules.
Grow your support capacity 10x without hiring — the AI voice agent playbook for scaling customer service on a fixed budget.
Canny's autopilot merges duplicate feature requests automatically, Twig and Kai auto-tag and route, and the best teams now triage in chat. Here is how to wire feature-request triage into your chat agent.
E911 is not optional. Kari's Law mandates direct 911 dialing on multi-line systems; Ray Baum's Act mandates dispatchable location. Both apply to AI voice deployments. FCC fines run $10k per day. Here is what to register and how.
Insurance verification eats hours from front desk staff. Learn how AI voice agents automate eligibility checks and pre-auth calls.
Seattle independent insurance agencies face renewal call surges, multi-line quotes, and aging-out P&C books. Here is how a 2026 AI voice agent handles quote-to-bind without burning out CSRs.
A technical guide to designing a multi-agent hotel PMS from scratch — agent boundaries, tool design, handoff patterns, and PMS integration.
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