Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
1X Neo's companion app, previewed in April 2026, opens the door for third-party voice integrations — a natural fit for CallSphere's escalation router on errands and check-ins.
By April 2026 the attack surface for production agents is no longer theoretical — prompt injection, tool poisoning, and OAuth scope creep all have credible CVE-style incident.
Lakera Guard's April 2026 release adds first-class MCP tool-call inspection, including JSON-RPC schema validation and a new tool-poisoning detection model.
Five named prompt-injection incidents made the rounds in April 2026, including a Slack-connected sales agent that exfiltrated CRM data via a poisoned support thread.
Miami hotels deployed concierge voice AI agents in April 2026 to handle 14,000 guest calls. Multilingual coverage, room service routing, and the late-night problem solved.
Artisan's Ava SDR added 800+ B2B customers in Q1-Q2 2026 against fierce competition. We pull the deployments, the per-seat pricing. The 30-day picture for buyers and operators.
Decagon added 40+ enterprise customers between Feb and Apr 2026. We profile the deployments, the deflection numbers, the per-conversation pricing.
Evisort's AI contract platform is now Workday's CLM layer in 2026. Here's what changed post-acquisition, the bundled pricing, the integration story.
NYC fintech standardized on AI agents in 2026 across the headquartered cohort. Here's the rollout pattern, the vendor selections. The 30-day picture for buyers and operators.
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