Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Grade an AI order-line agent against 80 real calls, credit memos and closure notices before it talks to a buyer. What to score, and what it must always refuse.
Model routing for a management office: which tenant emails a fast model can answer, which need a lease read, and the escalation triggers that protect you.
How a dealership funding clerk starts Tuesday with a sorted exception queue instead of a schedule, and what four fewer days in transit is actually worth.
Card data, camera clips and door-lock trails should not leave your hotel. What on-premises AI in 2026 changes about disputes, evidence packets and GM hours.
38 rooftop units, twice a year, and the second half never gets finished. What an autonomous inspection pass returns, what it costs, and what still needs a tech.
A cloned voice can ask your SOC to un-isolate a host or release a break-glass credential. The authority list, callback and client code that stop it at 2 a.m.
Carrier order portals and utility interval data have no export. Computer use lets an agent drive those screens, and pulls six days out of your billing cycle.
Callers with limited English abandon nonprofit intake lines on hold. What Gemini live translation changes in LIHEAP season, with costs, limits and a first step.
How a parts warehouse distributor should budget, cap and review AI spend after Claude's 2 July 2026 governance update, with per-role caps and a worked example.
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