Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
A staged playbook for moving an existing workflow onto Claude agents: shadow mode, incremental tools, eval gates, and gradual rollout with instant rollback.
A staged playbook for moving an existing workflow onto a Claude agent: shadow mode, human-in-the-loop, incremental autonomy, and reliable rollback.
Build a Claude agent eval loop: gradeable rubrics, trajectory scoring, LLM-as-judge, and CI release gates that catch regressions before users do.
Build an eval loop for agentic Claude systems: task-level checks, LLM-as-judge, trajectory metrics, and CI gates that block regressions before they ship.
Harden Claude agents against prompt injection: sandbox tool execution, enforce least privilege, keep secrets host-side, and bound the blast radius.
Harden agentic Claude systems with sandboxing, least-privilege scoping, secret handling, and prompt-injection defense. Break the lethal trifecta.
Cut Claude agent costs with prompt caching, the Batches API, effort tuning, and model routing — keep runs cheap and fast without losing quality.
Keep agentic Claude runs cheap and fast with prompt caching, per-step model routing, batching, and context trimming — without losing quality.
Diagnose and fix the failure modes Claude agents hit in production: runaway loops, wrong tool calls, and hallucinated arguments — with concrete fixes.
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