Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Sierra charges only when its agent resolves a ticket. Here's how outcome pricing reshaped CX procurement in 2026 and what enterprises actually pay per resolved conversation today.
How leaders should think about Claude Sonnet 4.6 Singapore — adoption patterns, ROI, competitive dynamics, and what APAC banking AI means for the next 12 months.
Enterprise CIO Guide perspective on Google and partners pushed the Agent-to-Agent (A2A) protocol to standardize how agents from different vendors talk to each other.
Each Cloudflare agent runs on a Durable Object with its own SQLite, WebSockets, and scheduling. Agents Week 2026 shipped MCP, Code Mode, and 10GB SQLite per agent.
Arize Phoenix is the open-source LLM observability tool that grew up significantly in 2026. Tracing, evals, and the OTel-native approach that makes Phoenix portable.
A practical engineering deep dive into Claude Code 2.1 Tel Aviv, covering architecture, tradeoffs, and what production teams need to know about cybersecurity AI.
Inngest's Agent Kit adds durable steps, retries, and concurrency control for agent runs. The right pick for agents that span hours or days without losing state.
A practical engineering deep dive into Claude memory vs RAG, covering architecture, tradeoffs, and what production teams need to know about agent architecture.
Enterprise CIO Guide perspective on Anthropic's Computer Use API hit production GA with virtualized desktops, replay debugging, and tighter safety guardrails.
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