After-Hours Voice AI vs ServiceNow Project Arc: How They Stack
This week's NVIDIA + ServiceNow Project Arc news is about desktop agents for employees. CallSphere After-Hours covers the phone line. Here is how the two fit together.
7 min read
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AI Voice Agent Insights & Guides
Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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IT Helpdesk Stack 2026: CallSphere Tier-1 + Project Arc Tier-2
ServiceNow Project Arc handles desktop tickets for Tier-2 engineers. CallSphere handles Tier-1 voice. Here is how to layer them for a real-world helpdesk.
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Claude Cowork and Claude Code: Finance Plugins Land in May 2026
Anthropic shipped finance plugins for Claude Cowork and Claude Code on May 5, 2026. How analysts use them in practice and what the plugin model means for adoption.
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Anthropic Mythos: The Cybersecurity Model Behind Firefox's Vulnerability Sweep
Anthropic's restricted Mythos model is reshaping vuln discovery. Inside the Mozilla Firefox case, what it means for AppSec, and where voice AI fits.
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Enterprise AI Control Plane: ServiceNow's 2026 Strategy Explained
ServiceNow's Knowledge 2026 bet is to be the enterprise AI control plane — the layer that governs every agent. Why the positioning matters for 2026 buyers.
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Instagram Shopping Agent: Hatch, Reels, And One-Tap Purchases
Meta is reportedly building a separate Instagram shopping agent that buys items seen in Reels. Here is how it fits with Hatch and what it means.
7 min read
IT-Team-Governed AI Agents: mrc's May 2026 Move
mrc shipped IT-team-governed AI agents in May 2026 — what it means for who owns agents in the enterprise, and where customer-facing voice fits.
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Meta Hatch: The Consumer AI Agent Built To Beat OpenClaw
Meta is building Hatch, a consumer AI agent that operates DoorDash, Reddit, and other third-party apps — Meta's answer to OpenClaw and Google Remy.
8 min read
Meta Muse Spark: The Internal Model Behind Hatch (When It Ships)
Meta Muse Spark is the in-house model meant to eventually power Hatch — here is what we know and why Meta is shipping on Anthropic in the meantime.
7 min read
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