Continuous Production Eval and Shadow Mode for AI Agents in 2026
Offline evals catch known failures. Production evals catch the unknown. Here is how we shadow-run candidate agents on live traffic without exposing customers to risk.
12 min read
Archive page 461 of 1224
AI Voice Agent Insights & Guides
Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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HIPAA Pen-Test and Risk Assessment for AI Voice in 2026
The 2024 NPRM proposes mandatory penetration tests every 12 months and vulnerability scans every 6 months. Here is how an AI voice agent should be tested in 2026.
11 min read
WebRTC Mobile Testing with BrowserStack + Sauce Labs (2026)
BrowserStack offers 30,000+ real devices; Sauce Labs ships deep Appium automation. Here is how AI voice agent teams use both for WebRTC mobile QA in 2026.
11 min
Monitoring WebSocket Health: Heartbeats and Prometheus in 2026
How to actually observe a WebSocket fleet: ping/pong heartbeats, Prometheus metrics that matter, dead-man switches, and the alerts that fire before customers notice.
10 min read
Defense, ITAR & AI Voice Vendor Compliance in 2026
ITAR technical-data definitions don't care if a human or an LLM produced the output. CMMC Level 2 has been mandatory since November 2025. Here is what an AI voice vendor needs to ship to defense in 2026.
12 min read
Chat Agents With Inline Surveys and Star Ratings: CSAT and NPS Without Friction in 2026
78% of issues resolve via AI bots and 87% of users report positive experiences. Here is how 2026 chat agents fire inline 1–5 stars, NPS chips, and follow-up CSAT without survey fatigue.
9 min read
Restaurant Takeout Voice Agents Meet GPT-Realtime-Translate
OpenAI's GPT-Realtime-Translate handles 70 input languages live at $0.034/min. Here is what that means for multilingual restaurant takeout — and how CallSphere ships it.
7 min read
Google Cloud Next 2026: Agentspace Unified Into Gemini Enterprise
Agentspace is gone as a standalone product. Google folded it into Gemini Enterprise at Cloud Next 2026. What builders actually see in the new console.
7 min read
Gemini 3.1 Ultra: 2-Million Token Context, Multimodal Deep Dive
Gemini 3.1 Ultra ships with a 2-million token context window and full text, image, audio, and video multimodality. What changes and how to build for it.
9 min read
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