Why SAP Conversational AI Customers Are Switching to CallSphere in 2026: Sunset / maintenance mode since January 2023
SAP Conversational AI is Originally Recast.AI (acquired by SAP in 2018) — SAP's chatbot builder for SAP business processes. As of January 2023, SAP placed CAI into maintenance mode and is no longer selling new licenses; SAP's go-forward AI assistant is Joule (with Joule Studio agent builder GA in Q1 2026).. The real gap most buyers hit: sunset / maintenance mode since january 2023. CallSphere ships an end-to-end agentic AI voice + chat stack — new brand-matched website, multi-agent specialists across 6 verticals, complete data migration, voice + chat + SMS + WhatsApp in 57+ languages, HIPAA + SOC 2 aligned — for one transparent monthly recurring fee. Live in 3–5 business days.
9 min read