Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Facility managers and homeowners now let assistants make the first cut. The eight facts that decide whether your HVAC company survives it — and what hides them.
Routing sends routine SOC alerts to a cheap model and hard ones to a strong model and a named analyst. Where the line sits, who moves it, the monthly numbers.
Build the 400-case test set out of your own reopened Zendesk tickets and CSAT 1s and 2s before letting an AI agent answer B2B SaaS support tickets alone.
AI spend caps, 75% alerts and per-user data landed 2 July 2026. How a nonprofit budgets it, allocates it across Form 990 columns, and reviews it quarterly.
Autonomous inspection went production in 2026. What overnight drone cycle counts do to on-hand accuracy, phantom picks and fill rate at a parts distributor.
Texas TRAIGA, California AB 3030 and the 2 August EU AI Act deadline, scoped for a dermatology group - plus the six-document file that takes one afternoon.
Eleven documents, one February deadline, one bookkeeper. How 2026 agents that return finished work change the January operating-loan renewal on a grain farm.
Where agentic Claude Code is going — longer autonomy, skills and MCP as the moat, mature multi-agent orchestration — and the compounding moves to make now.
The metrics that prove dynamic Claude Code workflows work: cycle time, rework rate, eval pass rate, cost per outcome, plus the early-warning signals to watch.
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