Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Faxed prescriptions, monitoring program reports and recorded calls cannot leave the premises. On-premises AI in 2026 reads them in your own back office.
A logo strip is not a plan list and a contact form is not an opening. How optometry practices get shortlisted when the buyer's researcher is software.
Seasonal seat counts break per-seat AI pricing for general contractors. A worked comparison against hosting an open model for bid-season document reading.
Build an AI help desk test set from your own ConnectWise or Autotask history, score it by category, and find the security tickets it must never close.
The client question list gets typed three times: spreadsheet, ledger, close checklist. What changed in 2026 so the assistant writes in the ledger itself.
AI adoption hit 66% of US small firms but 70% say staff need training. How the import coordinator desk at an NVOCC changes, and what to teach in week one.
Six days waiting on a physician's signature stalls every case. How overnight AI agents prepare, reconcile and flag funeral home paperwork before 7 a.m.
CCP gaps, case count variances, lots with no COA and tomorrow's short pickup — how overnight agents turn a food plant's 6 a.m. meeting back into decisions.
The admissions associate, registrar, advancement and division head roles changed in 2026. What to teach a new hire in week one, and what to cut from the posting.
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