Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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A staged playbook for moving an existing workflow onto a Claude agent: shadow mode, human-in-the-loop, gradual rollout, and clean rollback without breaking prod.
Measure Claude agent quality and gate releases with an eval loop: build eval sets, use LLM judges and code checks, and catch regressions before they ship.
Harden Claude agents in 2026 with sandboxing, least-privilege tools, secrets isolation, and layered prompt-injection defense. A practical security guide.
Keep Claude agent runs cheap and fast with prompt caching, batching, model routing, and context compaction. Practical token-cost control patterns for 2026.
Diagnose and fix the failure modes that break Claude agents: infinite loops, wrong tool calls, and hallucinated arguments — a practical debugging guide.
What to put in a Claude agent's context and what to leave out in 2026: lean system prompts, ranked retrieval, compaction, and avoiding context rot.
Wire MCP tools into Claude agents the right way in 2026: scoped auth, typed schemas, structured error handling, and idempotent writes.
Code-level Claude agent patterns for 2026: design tools like APIs, structure prompts, compact context, format results, and fail gracefully.
Step-by-step 2026 walkthrough to ship a Claude agent: scaffold the loop, write the prompt, wire MCP tools, add memory, and gate with evals.
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