Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Voice AI agents are handling millions of customer calls with human-like conversations, reducing wait times to zero and cutting costs by 60%. Here's how the call center industry is being completely reimagined.
From single plugins to supervised multi-agent finance processes — where Claude Cowork is heading and how to prepare your team, data, and evals today.
Prove Claude Cowork finance plugins work with quality, throughput, and trust metrics — override rate, eval sets, and CFO-ready ROI signals.
An end-to-end Claude Cowork finance project: from a painful monthly accrual review to a shipped, audit-ready, proposal-only plugin.
Contain failures in Claude Cowork finance plugins with read-only connectors, dollar thresholds, circuit breakers, and audit-ready logs.
The new roles and skills finance teams need to make Claude Cowork plugins work — specification, integration, and verification over prompt tricks.
How to scale Claude Cowork and plugins from one finance team to many without chaos — shared registry, versioned skills, ownership, and wave rollout.
An honest trade-off guide: when Claude Cowork and plugins fit a finance team, and when a spreadsheet, a script, or a human is the better call.
The governance, trust, and safety guardrails finance leadership needs before scaling Claude Cowork plugins — least privilege, approval gates, audit trails.
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