Building AI Agent APIs: REST vs GraphQL vs gRPC Patterns
How to design APIs for AI agent platforms — comparing REST, GraphQL, and gRPC for agent invocation, streaming responses, tool registration, and multi-agent orchestration.
6 min read
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AI Voice Agent Insights & Guides
Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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Real-Time AI: Streaming, WebSockets, and Server-Sent Events for LLM Applications
How to build responsive AI applications using streaming, WebSockets, and SSE, with practical patterns for token streaming, agent status updates, and real-time collaboration.
5 min read
Holiday and Weekend Reservations Get Lost: Use Chat and Voice Agents for Always-On Booking
Reservation demand often peaks when staff coverage is light. Learn how AI chat and voice agents capture bookings during evenings, weekends, and holidays.
11 min read
Where Agent Skills are heading next and how to prepare
Where Claude's agentic stack is heading — shared skill ecosystems, standard composition, governance — and the hygiene to prepare for it without over-betting.
7 min read
Measuring success for Claude Agent Skills in production
The real metrics for Claude Agent Skills — autonomy rate, rework, escalation quality, tokens per task, and eval pass rate — that prove agentic AI works.
7 min read
Skills in action: shipping a refund agent with Claude
An end-to-end walkthrough of building a Claude refund agent with Skills, MCP, subagents, and projects — from messy problem to safely shipped automation.
7 min read
Managing the risk of Claude Agent Skills in production
Failure scenarios, blast radius, and containment for Claude Agent Skills — scoping, approval gates, sandboxing, and staged rollout for safe agentic AI.
8 min read
Agent Skills: the new roles teams must hire and train
What engineers, integrators, and leaders must learn for Claude Agent Skills to work in production — and the new roles that emerge around them.
8 min read
Scaling Claude Skills from one team to the whole org
How to scale Claude Agent Skills from one team to the whole org without chaos — catalog, tiering, federated ownership, and failure modes to avoid.
6 min read
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