Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
ONC's HTI-1 Final Rule turned predictive decision-support transparency on, USCDI v3 became the baseline January 1, 2026, and information blocking now reaches AI voice and chat. Here is what changed and how to comply.
Golden sets are the bedrock of every serious voice agent eval. Here is how we mine real call traffic, label intents, freeze edge cases, and version the dataset that gates every CallSphere release.
Wire Amazon Transcribe streaming, Claude 4.7 Sonnet on Bedrock, and Polly generative voices into a sub-second voice agent. Real Python + boto3 code, IAM policy, and production tips.
39% of US dental offices are now DSO-affiliated, the top 10 DSOs run ~7,000 offices, and the inconsistent front-desk script is the #1 leak. Here is the multi-location voice AI playbook for 2026.
Sizing questions drive 50 to 70 percent of fashion returns and cost $2.70 to $5.60 per ticket. Brands deploying AI fit advisors see 33% return drops and 25% AOV lifts. Here is how chat agents fix apparel D2C in 2026.
Build a voice agent that runs Whisper, Deepgram Flux, Aura-1 TTS, and Llama 3.3 on Cloudflare's 330-city edge network. Architecture, code, latency budget, and CallSphere-grade pitfalls.
POLQA (ITU-T P.863) replaced PESQ for wideband and super-wideband AI voice. Here is how we score MOS in production, why 4.0+ is table stakes, and how to wire perceptual quality into a Twilio call pipeline without a phone lab.
TikTok-style live commerce in 2026 runs an AI host overlay on top of a WebRTC ingest with sub-second viewer latency. Here is the production blueprint with WHIP, WHEP, NATS, and product-tag pinning.
The EDPB's 2026 opinions on AI models and the ChatGPT Taskforce report turn GDPR Article 6, 13, 22, and 35 into hard engineering work for voice and chat agents. Here is what changed and how to comply.
Get notified when we publish new articles on AI voice agents, automation, and industry insights. No spam, unsubscribe anytime.
Try our live demo -- no signup required. Talk to an AI voice agent right now.
