Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
AGI is the script-per-call hand-off. AMI is the firehose of events and commands. Both still ship in Asterisk 22 and both still matter for AI voice if you know where each one breaks at scale.
Self-managed ConnectionService is the Android-blessed path for AI voice agents. Here is how to ship it with WebRTC, FCM, and the new Core-Telecom Jetpack CallsManager.
Every leg of an AI call — caller to edge, edge to ASR, ASR to LLM, LLM to EHR — is a transmission under 45 CFR 164.312(e). Here is the TLS 1.3 and mTLS architecture that holds up in 2026.
Average dental no-show rate is 15-20% and each missed appointment costs $200 in chair time alone — 1.5-2x that in fully loaded cost. Here is the practice-level ROI of plugging the leak with voice AI.
Onboarding completion during trial predicts retention — users who complete setup convert at 67% versus 18% for incomplete onboarding. Here is how to build a trial activation chat that hits aha moments in days, not weeks.
GPT-4o-mini delivers 95% of GPT-4o quality at 3% of the cost — perfect for streaming sentiment on every transcript chunk. We show the architecture, JSON contract, batching strategy, and how CallSphere scores 50k voice calls daily.
800, 888, 877, 866, 855, 844, 833 - toll-free is still the credibility move for AI receptionists handling national traffic. Here is how to provision, verify, and route an 800 to an AI brain in under an hour.
Krisp BVC went paid May 1 2026, RNNoise is unmaintained, and WebRTC's built-in NS is not enough for production voice AI. Here is the 2026 architecture for browser noise suppression.
August 2, 2026 turns on the high-risk AI obligations under EU Regulation 2024/1689. Healthcare voice and chat agents touching EU residents need conformity assessments, technical files, post-market monitoring, and human oversight.
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