Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
From the blog
Build an AI agent that handles returns and refunds by enforcing company policies, managing approval workflows, processing partial refunds, and handling exceptions with proper escalation for edge cases.
Learn how to implement structured message types in chat agents including action buttons, quick reply chips, media cards, carousels, and interactive form elements that go far beyond plain text responses.
Trace the evolution of AI from simple rule-based chatbots to fully autonomous digital workers. Learn the capability milestones, industry adoption patterns, and what the trajectory means for businesses and developers.
Major AI platforms launch dedicated marketplaces where developers can publish, discover, and monetize AI agents, signaling the emergence of a new application economy.
Humanoid robots are moving from lab demos to real factory deployments. Explore the engineering breakthroughs in dexterity, balance, and AI that make this possible.
An examination of the sovereign AI movement — why nations are investing billions in domestic AI infrastructure, models, and talent, and what this means for the global AI landscape, enterprise strategy, and geopolitics.
Humanoid robots powered by large language models can now understand natural language commands and autonomously plan complex physical tasks, merging embodied AI with agentic reasoning.
Learn how assigning specific roles and expertise to LLMs dramatically improves response quality. Covers proven persona patterns, role combinations, and techniques to minimize hallucination in role-based prompts.
Learn how to implement the Router pattern for AI agents, using classification-based routing with confidence thresholds and fallback routes to direct requests to specialized handlers.
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