Everything on voice and chat AI agents — real-time speech processing, telephony and phone-system automation, conversational AI, voice UX design, and production deployment.
From the blog
Referral programs convert at 25-50% but humans never ask. AI voice asks every NPS-9-or-10 customer in the moment of joy and books the warm intro. Here is the referral build.
Why Claude Haiku 4.5 voice agents is reshaping voice and chat automation, with concrete patterns for AI voice in production deployments. A field-tested view from production team...
Mercedes ships Google Cloud Automotive AI Agent + Liquid AI; Tesla ships Grok over xAI. Both ride WebRTC under the hood. Here is the architecture and the build.
Why Claude after-hours AI is reshaping voice and chat automation, with concrete patterns for overflow AI in production deployments. A field-tested view from production teams shi...
Bandwidth runs its own US carrier network and added native OpenAI Realtime support in September 2025. Their BXML StartStream verb plus 2-way Media Streaming gives you carrier-grade pipes for AI voice without leaving the network you already paid for.
Dead air over five seconds destroys caller trust. Over ten seconds is industry red line. Here is the segmentation pipeline we use to detect, classify, and alert on silences across an AI voice fleet in real time.
ASR error rates can run 2-3x higher for non-native and regional accents. We compare AESRC challenge data, FG-Swin transformer noise-robust models, and CallSphere's accent-aware re-prompting protocol.
Home Depot deployed AI phone agents in 2026 for post-service calls. Resolution rate replaced CSAT as the metric. Here is the post-install follow-up build that catches issues in 24 hours.
Soniox v4 ships speaker-native accuracy across 60+ languages with sub-200ms latency. Build a multilingual voice agent — Python WebSocket, code-switching, pitfalls.
