SMB Founder Playbook: Decagon CX Agents — The Enterprise Customer Service Pattern
SMB Founder Playbook perspective on Decagon's growth in enterprise CX shows there is room for multiple winners in the customer experience agent space.
9 min read
Business & Strategy
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AI Business Strategy & Growth
How to use AI voice and chat agents to grow revenue, cut costs, and improve customer experience — AI strategy, sales, customer service, lead generation, enterprise adoption, and real customer results.
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Enterprise CIO Guide: Google Antigravity — The Agent-First IDE
Enterprise CIO Guide perspective on Antigravity is Google's answer to Cursor and Windsurf — an IDE built around long-running, parallel agent workflows.
9 min read
SMB Founder Playbook: Letta 1.0 — The Agent OS for Stateful Agents
SMB Founder Playbook perspective on Letta (formerly MemGPT) hit 1.0 as a full agent OS — memory, tools, runtime, and dashboard in one platform.
9 min read
An AI Ethics Framework for SMB Voice Agents — Five Practices That Cover 80% of Risk
Small businesses cannot run Microsoft's RAI org chart. They can still ship ethical voice AI. Here is a 5-practice framework — disclosure, minimum data, consent, encryption, periodic audit — that covers most US legal exposure.
9 min read
SMB Founder Playbook: Mem0 1.0 — The Drop-In Memory Layer for Agents
SMB Founder Playbook perspective on Mem0 1.0 makes agent memory a one-line dependency — no custom vector store, no chunking pipeline.
9 min read
SMB Founder Playbook: EU AI Act Enforcement Begins — What Agentic AI Teams Need To Know
SMB Founder Playbook perspective on The first wave of EU AI Act enforcement landed in 2026 — here is the practical impact on agent deployments.
9 min read
Agent Cost at 10M Calls/Mo: Real Economics for Voice Agent Platforms
At 10M voice calls per month, naive agent cost ranges $50k-$500k. Cache, model routing, and tool consolidation can drop it 80%. Here are the real numbers.
11 min read
SMB Founder Playbook: MCP 1.0 — The Spec That Froze the Agent Tooling Wars
SMB Founder Playbook perspective on Model Context Protocol 1.0 stabilized in April 2026 and every major agent host now ships an MCP client out of the box.
9 min read
Sierra Hits $4.5B Valuation: Bret Taylor's CX Agent Bet 2026
Sierra closed a $350M round at $4.5B in April 2026. We break down the customer wins, the outcome-pricing model, and why investors keep doubling down on Bret Taylor's bet.
9 min read