By Sagar Shankaran, Founder of CallSphere
Radius clauses, image enhancement deadlines and percentage rent breakpoints live in four separate documents. Now one question can read all of them together.
Key takeaways
How many pages did you sign to open store number three? Do not guess — go and count. The franchise agreement, the disclosure document you initialled two weeks before it, the area development agreement with the opening schedule in it, the operations manual you agreed to follow, the bulletins that have amended that manual since, the beverage pouring agreement, and a lease with a percentage rent clause on page 34.
For most multi-unit fast-casual operators the honest total is somewhere between 700 and 1,200 pages. And the honest answer to "have you read all of it" is that your attorney read the franchise agreement in 2019, you skimmed the lease, and nobody alive has read the operations manual end to end, including the person at the franchisor who maintains it.
It is not that the documents are hard. Individually they are dull but readable. The problem is that the answers you need live in four of them at once, and they were written by four different sets of lawyers who never spoke to each other.
Your remodel obligation — the brand calls it image enhancement — sits in the franchise agreement and is defined by a current image standard that lives in a bulletin, not in the agreement. Your opening deadline for the next store sits in the development schedule. Your ability to actually open that store sits in a radius restriction in the lease of the store you already have. What you are allowed to pour sits in the beverage agreement, with a gallon commitment and a funding payment that gets clawed back if you miss it. Whether the landlord starts taking a cut of sales sits at a breakpoint number on page 34.
Any single one of those, a person can look up in ten minutes. All of them together, cross-checked against each other with dates attached, is a week of somebody's life — which is why nobody does it, and why operators find out about a conflict on the day it bites.
Today there are two options. Option one: you call your franchise attorney, courier over the file, and pay for eight to fifteen hours of reading before you get an answer that starts with "subject to reviewing the current image bulletin". That is real money and, worse, nine business days — and the pad site broker has told you the letter of intent needs a response Friday.
Option two, which is what most operators actually do: you ask your Franchise Business Consultant on the phone, they say "I don't think that's a problem", and you sign. That answer is free, friendly, and not binding on anybody.
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What changed this year is simple: you can now put every page of the franchise agreement, the operations manual, the bulletins and the draft lease into one question, and ask the question against all of them at the same time.
Claude Opus 4.6 will take roughly three-quarters of a million words in one go — more paper than you have signed in your entire operating career — and it came with Agent Teams in research preview, where several agents split one job and work different parts at the same time. In practice that means one reads the lease while another reads the franchise agreement and a third reads the eleven bulletins issued since 2023, and then they reconcile.
The 2024 version of this could only ever see a slice. You pasted in the clause you already suspected mattered, which meant the tool could only confirm what you already knew and could never find the clause you did not know to look for. That is the difference. It is not a better answer to your question. It is finding the paragraph you would never have thought to ask about.
flowchart TD
A["Franchise agreement, 10-year term"] --> F["One question, whole pile at once"]
B["FDD Items 6, 8, 11 and 12"] --> F
C["Operations manual plus image bulletins"] --> F
D["Beverage pouring agreement, gallon commitment"] --> F
E["Draft lease for the Route 9 pad site"] --> F
F --> G["Answer with the clause and the page it came from"]
G --> H["Three conflicts sent to franchise counsel"]
Here is the real one, phrased the way an operator would say it out loud:
If I sign this pad site lease on Route 9 and open in April, does it break the radius restriction in my existing store's lease, does it satisfy or blow my development schedule, does the new store's opening fall inside the same ninety days as store 2's remodel deadline, and at what sales number does the landlord start taking a percentage?
Five documents, one question, and every part of it has a date and a dollar figure attached. The answer that comes back should read like this: your development schedule requires unit three open by 31 March 2027, so April 2027 is late by four weeks and the agreement gives the franchisor a cure period of sixty days; the radius restriction in the existing lease runs 2.5 miles and the pad site is 2.1 miles by road but 1.8 as measured straight-line, and the lease does not say which measure applies; store 2's image enhancement obligation triggers at the tenth anniversary, which is 12 February 2027, and the current image bulletin adds a double drive-thru lane that your existing site plan cannot fit; and percentage rent begins above $1,450,000 in annual gross sales, at six percent.
Every one of those sentences should come back with the page it came from. If it does not cite a page, treat it as gossip.
Illustration, not a promise. Assume 940 pages, franchise counsel at $425 an hour, and fourteen hours to read and cross-check.
| Line | Attorney reads everything | Whole pile in one question, then counsel |
|---|---|---|
| Reading and cross-checking | 14 hours = $5,950 | one morning of your own time |
| Running the question | — | about $40 |
| Counsel on the flagged clauses only | — | 2.5 hours = $1,063 |
| Calendar time to an answer | 9 business days | same week |
| Total | $5,950 | $1,103 |
The larger number is the one that never appears on an invoice. If the percentage rent breakpoint sits at $1,450,000 and your new store does $1,620,000 in year two, six percent of the overage is $10,200 a year you did not put in the model — every year, for the term. Finding that before you sign the letter of intent is worth more than the entire year's software budget for the group.
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Do not sign anything on the strength of it. This finds the clauses and shows you the conflicts; a licensed franchise attorney in your state still tells you what they mean and what to negotiate. The good news is you are now paying that attorney for judgment rather than for reading, which is what you wanted to pay for in the first place.
It reads only what you give it. Side letters, the email where your Area Coach agreed you could delay the remodel a quarter, the handshake about the second drive-thru sign — if those are not in the pile, they do not exist as far as the answer is concerned. Before you ask anything important, spend twenty minutes gathering every amendment and addendum, including the ones in your email.
And it does not know what your franchisor tolerates in practice. Plenty of brands have never once enforced a development schedule against a good operator, and plenty have terminated over exactly that. The document says one thing; your relationship and your state's franchise relationship law say another. That is a conversation, not a search.
Start on Monday with something with no money riding on it: load the operations manual and every bulletin since you opened, and ask what the current holding-time and cooling standards are for each product you actually sell. You will find at least one thing your kitchens are doing the old way, and you will find out how good the answers are before you use it on a lease.
Use a business account with a written no-training-on-your-data commitment, not a free consumer login, and check your franchise agreement for confidentiality language covering the operations manual — some brands treat the manual as a trade secret and restrict where copies can be placed. That is a real clause, and it is exactly the sort of thing this tool will find for you if you ask it first.
Different things. It is unbeatable at "every place in 940 pages where a date, a deadline or a dollar threshold appears". Your attorney is unbeatable at knowing which of those a court in your state would actually enforce. Use both, in that order.
Yes, and that is an easier win with lower stakes. Put the Taylor, Frymaster and combi oven manuals plus your last two years of service tickets in together and ask why the same unit keeps failing in July. The answer is often a service interval nobody has followed since the kitchen manager who knew about it left.
Exactly as current as the copy you hand it. Brands amend by bulletin, sometimes monthly, and the version in your office binder is usually behind. Make it somebody's job — realistically your Director of Operations — to drop each new bulletin into the same folder the day it arrives.
A closing note that fits this topic sideways: every remodel, every new opening and every menu change generates phone calls, from guests asking whether you are still open during construction to caterers checking the new address. CallSphere builds AI voice and chat agents that answer the restaurant line and web chat around the clock and capture those enquiries, so a nine-week remodel does not quietly cost you the catering book as well.
Written by
Sagar Shankaran· Founder, CallSphere
LinkedInSagar Shankaran is the founder of CallSphere, where he builds production AI voice and chat agents deployed across healthcare, hospitality, real estate, and home services. He writes about agentic AI, LLM engineering, and shipping voice agents that handle real calls in production.
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