By Sagar Shankaran, Founder of CallSphere
Which brands can you discount 30% on Black Friday? The MAP answer lives across 611 pages of dealer terms. Million-word models now read all of it at once.
Key takeaways
Forty-one brands. Six hundred and eleven pages. That is what one specialty retailer counted when she finally printed every dealer agreement, minimum-advertised-price policy, seasonal terms sheet and co-op letter she had signed or been emailed since 2019. Six hundred and eleven pages sitting in a binder and a Gmail folder, and the only person who has read all of it is a lawyer who charged $340 an hour and read it once, in 2021.
Now it is the second week of October and the marketing email for Black Friday has to be built. The question is simple and the answer takes three days: which of the brands on your floor can actually go 30% off on 27 November, which need written permission first, and which will pull your account for a season if you put a price in an email?
An owner outside this trade thinks a dealer agreement is boilerplate. Anyone who has run an apparel or specialty store knows the binder is where the margin lives:
Every one of those terms differs per brand, several changed by email two seasons ago, and none of it lives in Lightspeed, Heartland or Shopify. It lives in a binder and in the store manager's memory.
Here is how the Black Friday email actually gets built today. The owner writes the promo she wants. The store manager goes down the brand list from memory: "Not that one, they'll call. That one's fine after the 20th. I think the outdoor line allows 25 but not 30." Anything uncertain gets dropped, because dropping a brand from the email costs you some sales and putting the wrong brand in the email costs you the brand. So the safe answer wins, and the safe answer is quietly expensive — the deepest, oldest inventory on your floor is exactly the stuff you left out because nobody had time to check the terms.
The other half of the loss is money you were owed. Co-op allowance goes unclaimed every year in independent retail because the claim requires you to know the percentage, know the window, and produce proof of performance — the dated ad, the actual email — inside a deadline nobody tracked.
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As of 2026 you can hand an AI the entire pile — all forty-one agreements, every terms sheet, every emailed policy update — and ask one question about all of it at once, instead of feeding it a page at a time and hoping you picked the right page. Claude Opus 4.6 and the other million-word-class models can hold a document set the size of that binder in a single question. There is no splitting it up, no "which section do you mean", and critically, no risk that the answer is confidently wrong because the model only ever saw chapter three.
That distinction matters here more than in most trades, because MAP questions are cross-referencing questions. The answer for one brand lives in the 2019 dealer agreement, is amended by a 2023 terms sheet, and is superseded by a rep's email from March. A person reading one document at a time gets the wrong answer. A system that has all three in front of it at once catches the amendment.
flowchart TD
A["41 signed dealer agreements"] --> E["One question about the Black Friday email"]
B["MAP policy updates emailed by reps"] --> E
C["Season terms sheets and order confirmations"] --> E
D["Co-op and markdown allowance letters"] --> E
E --> F["Answer brand by brand, with the page it came from"]
F --> G["Discount now, no permission needed"]
F --> H["Needs a written MAP exception first"]
F --> I["Do not touch: account at risk"]
The store manager uploads the binder once — scans of the signed agreements, the PDF terms sheets, and the export of the "vendor terms" label from the shop's email. Then she asks it the way she would ask a person: we want to run 30% off storewide from 27 November through 1 December, in email, on Instagram and with signage in the window. Go brand by brand and tell me who I can include, who needs written permission, and who is a hard no. Quote the exact clause and tell me which document and date it came from.
What comes back is a list. Nineteen brands clear, with the clause quoted. Eleven that permit the discount only from a stated date — several of which allow it in-store but not in paid social, a distinction the manager would never have caught from memory. Six that require written approval, with the notice period stated so she knows to email the rep by 6 November. Three hard blackouts on Thanksgiving weekend. And two where the agreement is genuinely ambiguous and it says so instead of guessing — which is the pile you hand to your attorney.
The second question is the one that pays for the whole thing: across all of these, list every co-op advertising or markdown allowance I am eligible for based on what I purchased last season, the percentage, the claim deadline and what proof each brand requires.
Assumptions, all illustrative — use your own purchase figures.
| Line | Value |
|---|---|
| Total wholesale purchases, prior twelve months | $840,000 |
| Brands with a co-op advertising allowance | 12 of 41 |
| Purchases from those 12 brands | $310,000 |
| Average allowance rate | 3% |
| Eligible co-op dollars | $9,300 |
| Actually claimed last year | $2,100 |
| Left on the table | $7,200 |
Say the review surfaces the deadlines and required proof for all twelve, and you realistically capture 70% of what is left — some claims are already past the window, and one brand wants an ad tearsheet you do not have. That is $5,040 recovered against maybe six hours of the store manager's time gathering and filing. Add the incremental gross margin from the eleven brands you could have discounted and did not: if including them moves $18,000 of aged inventory at a 42% maintained margin, that is another $7,560 of gross profit, plus the carrying cost you stop paying on goods entering their third season.
Three hard lines, and they are not negotiable.
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It reads the contract; it does not give you legal advice. If a brand's MAP language is ambiguous and the exposure is your whole account with a top-five vendor, that goes to an attorney. The value here is that you now hand the attorney four flagged clauses instead of 611 pages, which is the difference between a $400 question and a $3,400 one.
It cannot know what the rep said on the phone. Half of the real terms in this trade were agreed verbally at market. If your rep told you in June you could run 40% on the carryover, that is not in any document and the answer will be wrong. Anything the AI flags as "needs written permission" is a signal to go get that permission in writing — which you should have been doing anyway.
It does not send the email. A human approves the final brand list before Klaviyo or Mailchimp goes out. One wrong logo in a 30%-off email is a phone call from a regional manager you cannot un-receive.
One more honest limit: if your binder is missing the 2024 amendment because it only ever lived in a rep's email nobody forwarded, the answer will be confidently based on the old version. Spend the first afternoon gathering documents, not asking questions.
Start with your top ten brands by purchase volume — that is usually 70% of your buy and nearly all of your MAP risk. Scanned pages work; so do photos taken with a phone, as long as the text is readable. The old requirement to feed documents in small pieces is gone, so a 40-page agreement goes in whole.
Use a business account with the setting that keeps your documents out of model training, and do not paste contracts into a free consumer chat window. Your dealer agreements contain your cost structure; treat them like your payroll file.
Yes, and this is often more valuable than the MAP question. E-commerce and territory restrictions are the terms independents violate accidentally, usually by listing a brand on a marketplace the agreement never covered. Ask it to list, brand by brand, every channel restriction and any radius or exclusivity clause.
Twice a year is enough for most stores: once before you write the pre-book at market, and once in early October before the holiday promotional calendar is locked. Add any brand that sends a new terms sheet mid-season to the pile when it arrives.
When the Black Friday email goes out to nine thousand people, the store phone and the website chat light up with the same four questions: do you have it in a medium, is the sale on today, do you hold items, can I return it after Christmas. Those come in on the evenings and the Sunday your floor staff is thinnest. CallSphere builds AI voice and chat agents that answer the store line and the site chat 24/7, answer those questions, hold items and book fittings or appointments, and pass along the name and number of anyone who wanted something you did not have. It will not read your dealer agreements — but it will make sure the promotion you finally got permission to run does not die in voicemail.
Written by
Sagar Shankaran· Founder, CallSphere
LinkedInSagar Shankaran is the founder of CallSphere, where he builds production AI voice and chat agents deployed across healthcare, hospitality, real estate, and home services. He writes about agentic AI, LLM engineering, and shipping voice agents that handle real calls in production.
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