How good is your business at answering the phone?
Answer 8 quick questions and get a free 0-100 Call Handling Score across availability, speed, conversion and coverage — plus specific fixes for the calls you're losing.
The first thing a caller experiences.
Be honest — most SMBs miss far more than they think.
Helps gauge how much volume your setup must absorb.
How the score is calculated
Your answers earn points across four pillars — Availability (out of 30), Speed (out of 25), Conversion (out of 25) and Coverage (out of 20). The pillar points are summed and normalized to a 0-100 score, then mapped to an A-F grade (A 90+, B 80+, C 70+, D 55+, F below 55). It is a transparent, rules-based self-assessment to show where you may be losing calls — not an audited measurement of your phone system.
Call Handling Audit — FAQ
What is a Call Handling Score?
It is a 0-100 grade of how well your business answers and converts inbound phone calls. CallSphere's free audit scores four areas — Availability (do you answer 24/7), Speed (how fast callers are helped), Conversion (do calls turn into booked appointments) and Coverage (after-hours, overflow and languages) — then returns an A-F grade with specific fixes.
How long does the call handling audit take?
About 60 seconds. You answer 8 quick questions about your current phone setup — who answers, how many calls you miss, after-hours coverage, response time, whether you book appointments by phone, languages needed, monthly call volume and any automation you use today. The score and recommendations are instant and free.
Is the call handling audit free?
Yes, the audit and score are completely free with no obligation. You can optionally enter your name, email and business name to receive your scorecard and a link to book a walkthrough with CallSphere's founder. No credit card and no sales call required to see your score.
How does CallSphere fix a low call handling score?
CallSphere is an AI agent platform that automates customer support and your business workflows. Its flagship voice agents answer every call 24/7 in 57+ languages, respond instantly with zero hold time, and book appointments directly into your calendar using 14 function-calling tools — while chat agents qualify callers and take messages, and the agents automate your business workflows end to end: syncing to your CRM with no human in the loop. Together they close the gaps the audit surfaces.
How accurate is the Call Handling Score?
The score is a transparent, rules-based diagnostic — every sub-score is calculated from your answers using a published rubric shown on the page, not a black box. It is a directional self-assessment to highlight where you are losing calls and revenue, not an audited measurement of your phone system.