The challenge
Le Waynewright is a boutique hotel and short-stay hospitality property in Saint-Raymond, Québec, offering fully furnished suites with complete kitchens, in-suite laundry, high-speed internet, EV charging, a year-round indoor hot tub, and secure bike and ski storage. Like most independent hotels and vacation rentals, it can't staff a front desk or phone line around the clock. Guests reach out at all hours, in French and English, to check availability, ask about amenities and check-in, and book a stay — and in hospitality, every unanswered call or message is a reservation that goes to a competing hotel or rental.
The CallSphere solution
CallSphere deployed a hospitality AI front desk — voice and chat agents that answer and resolve requests instantly, 24/7, in the guest's language. Acting as a virtual receptionist for the property, they handle reservation requests, quote availability and pricing, answer amenity, parking, check-in, and policy questions, and capture booking details with everything the host needs — automating the hotel front-desk and reservations workflow end to end.
The agent confirms dates and details back to the guest for accuracy and escalates anything unusual to the host — so no reservation request slips through, day or night.
The results
Le Waynewright now captures booking requests and answers guest questions around the clock without a staffed front desk — turning after-hours and busy-day inquiries that used to go unanswered into confirmed reservations, while the host stays focused on turnovers and guest experience.