The challenge
Form + Function Dental Aesthetics is a luxury, wellness-centered dental studio in Summerlin offering general, cosmetic, holistic, TMJ, and airway care. The practice reserves two hours for every new patient and sees one patient at a time, so the team needs to stay fully present instead of stepping away to answer every routine call and website question.
Prospective and existing patients still expect quick answers about appointment availability, same-day emergency requests, services, office hours, new-patient forms, and PPO insurance administration. When those questions arrive during treatment or after hours, voicemail creates a poor first impression for a practice built around exceptional hospitality.
The CallSphere solution
CallSphere provides Form + Function with a dental AI agent across voice and chat. It answers administrative questions, captures appointment and same-day visit requests, explains office policies and service categories, helps with new-patient steps, and routes requests that need the team — without giving clinical advice.
The agent keeps every interaction aligned with the practice's high-touch experience while allowing the clinical team to remain focused on the patient in front of them.
The results
Form + Function can welcome patient inquiries at any hour while preserving its one-patient-at-a-time model in the studio. Routine front-desk conversations are handled consistently, and requests that need personal attention reach the team with the administrative context already captured.