The challenge
Ehsan Associates is a Karachi-based design-build real-estate developer — architecture, structural and civil work, 3D visualization, interiors, and turnkey construction for residential and commercial projects. Prospective buyers, investors, and clients reach out at all hours to ask about available units and plots, project timelines, pricing and payment plans, and to request a design or site consultation.
But the team's day is spent on drawings, sites, and client meetings — they can't stop to answer every call. In real estate, an unanswered inquiry is a serious buyer who simply calls the next builder, and after-hours and weekend questions went unanswered entirely.
The CallSphere solution
CallSphere deployed a real-estate AI agent — voice and chat — that answers and resolves every request instantly, 24/7, in Urdu or English. Acting as a virtual front desk for the firm, it handles project and plot inquiries, explains services, timelines, and payment plans, and answers the routine FAQs that used to interrupt the team.
It also qualifies each caller — budget, property type, buy-or-invest intent, and timeline — captures full contact and requirement details, and books design and site consultations directly into the calendar, escalating hot buyers and unusual requests to the team, automating the front-desk and lead-qualification workflow end to end.
The results
Ehsan Associates now captures every project inquiry and qualifies leads around the clock without adding front-desk staff — turning after-hours and on-site moments that used to mean missed calls into booked consultations and a pipeline of qualified buyers, while the team stays focused on design and delivery.