AI Quote-Request Handling for Freight and Delivery Companies

AI quote-request handling lets a voice or chat agent capture every freight and delivery quote inquiry the moment it arrives, ask the right qualifying questions, collect the lane, weight, dimensions, and timing, and hand a clean structured lead to your sales desk — 24/7, even when your team is on the phone or off the clock. For freight brokers, carriers, and delivery companies, quote requests are revenue walking in the door, and the ones you miss or answer slowly go straight to a competitor. An AI agent makes sure none of them slip through and that every one arrives ready to price.

Why quote requests leak revenue

Quote inquiries arrive unpredictably and often outside business hours. A shipper finds you online at 8pm, calls or fills out a form, and expects a fast response. If your team is busy, on another call, or gone for the day, that lead waits. In freight, the first credible quote frequently wins, so a delayed response is often a lost deal.

Even the quotes you do catch are frequently incomplete. A coordinator scribbles a lane and a phone number, forgets the weight or the accessorials, and has to chase the shipper back for details before anyone can price it. That back-and-forth burns hours and cools warm leads.

What a complete quote actually needs

• Origin and destination, with ZIP or city detail
• Weight, dimensions, and piece or pallet count
• Freight class or commodity type
• Pickup and delivery timing or window
• Special requirements like liftgate, residential, or temperature control
• Contact name, company, and best callback details

How an AI quote agent works

flowchart TD
  A[Prospect requests a freight quote] --> B[AI agent greets and qualifies]
  B --> C[Collects lane weight dimensions and timing]
  C --> D{All details captured}
  D -->|Yes| E[Creates structured quote request in CRM]
  D -->|No| F[Asks follow up questions until complete]
  E --> G[Routes to sales desk and confirms next step]

The agent runs a structured but natural conversation. Using real-time speech-to-speech voice and agentic logic, it asks only the questions that matter, adapts to the answers, and keeps going until it has a quotable request. It can look up reference data or validate a lane through connected tools, then write the lead into your CRM or pipeline so it lands ready to price, not as a vague note.

Missed and manual quotes versus AI capture

From inquiry to pipeline automatically

The point of automating quote capture is not just speed, it is conversion. Every inquiry becomes a structured record in your system with the data your team needs to price quickly. The agent can confirm the next step with the prospect, set expectations on response time, and even schedule a callback. Your sales desk wakes up to a queue of complete, qualified quote requests instead of a pile of half-finished notes and missed calls.

Getting started with quote automation

1. Define your qualifying questions and required fields
2. Connect the agent to your CRM or quoting pipeline
3. Let it capture and route inbound quotes across phone and chat
4. Add after-hours coverage so no inquiry is ever missed
5. Review captured quotes and refine the qualifying script

To see quote capture alongside the rest of your support flows, visit the logistics AI agent overview.

Speed to first response wins freight deals

In freight and delivery sales, the math is unforgiving: the shipper who gets a credible answer first usually wins the load. Most shippers are pinging several carriers or brokers at once, and the one who responds fast looks the most reliable. When your intake depends on a human being free at the exact moment an inquiry lands, you lose deals you never even knew you were in the running for.

An AI quote agent collapses time to first response to near zero. The moment an inquiry arrives — phone, web chat, SMS, day or night — it is acknowledged, qualified, and routed. Even if final pricing still needs a human, the shipper immediately feels handled, with a clear next step and a timeframe. That first impression of responsiveness is often the difference between a quote that converts and one that gets ignored.

Where speed compounds in your funnel

• Inquiries are acknowledged instantly instead of sitting in a queue
• Reps receive complete leads, so pricing turnaround is faster too
• After-hours inquiries are captured while competitors sleep
• Shippers get a confident next step, building trust early
• Fewer warm leads go cold waiting for a callback

Cleaner data means better win rates

There is a quieter benefit to automated intake: the quality of your pipeline data improves dramatically. When a human takes quotes by phone in a hurry, fields get skipped, details get misremembered, and reps spend the next day chasing missing information. A structured agent captures the same complete set of fields every time, normalizes them, and writes them straight into your CRM. Your sales desk works from clean, consistent records, which means faster pricing, sharper follow-up, and reporting you can actually trust. Over time, that structured data also shows you which lanes and customer types you win most, so you can focus your team where the margin is.

Frequently Asked Questions

Can the AI agent give an actual price

By default it captures and qualifies the request and routes it for pricing, which keeps your margins under human control. If you have a rate engine or rules it can connect to, it can also quote simple, well-defined lanes directly.

How does it handle complex or unusual freight

It asks structured follow-up questions to capture the specifics, and for anything outside normal parameters it flags the request and routes it to a specialist with everything already gathered.

Where do the captured quotes go

Straight into your CRM or quoting pipeline as structured records, assigned to the right rep, so nothing sits in a voicemail or an inbox.

Can we test quote capture before committing

Explore a live demo and compare current plans to find the right fit for your business.

Start automating your logistics support and workflows

Explore a live demo and compare current plans to find the right fit for your business.