Overview
Live performance of Crestline Freight & Logistics's AI voice & chat agents
Demo data — resets nightlyTotal Calls
voice + chat conversations
Pickups scheduled
confirmed by the AI agent
Handled by AI
handled start to finish, no staff needed
Turned Into Bookings
of finished calls that led to a booking
Avg Call Length
time per completed call
After-Hours Captured
≈ $1,812 captured
Satisfaction
how happy each customer was after the call
Answer Speed
how fast calls are picked up
AI Highlights
Peak demand: Mon 8 AM–10 AM
About 9 calls a week land in this window — the AI answers all of them concurrently, so nothing queues.
"Freight quote" leads demand
2 calls (40% of volume) this period, and 50% of qualified callers were booked automatically.
After-hours revenue captured
5 calls answered outside business hours worth $1,812 — demand a voicemail would have lost.
Shipment lookups
2
tracked + status read back instantly
POD requests
1
delivered to inbox in under a minute
On-time inquiry resolution
95%
no hold queue, no callbacks needed
Call volume by hour
When conversations arrive across the day
Live now
Open console1
In queue
13s
Avg wait
95%
Answered fast
Hiroshi Thomas— Little Rock, AR
4m 39sLTL rate question
Diego Smith— Murfreesboro, TN
1m 25sPOD request
3 AI agents available · 8.9% sent to a human
Daily volume
Calls handled and bookings captured per day
Agent workload
Share of conversations per AI agent
Crestline Dispatch AI
AI Dispatch Coordinator
Crestline Shipper Chat
AI Chat Assistant
Call outcomes
How every conversation in this period ended
- Booked240%
- Info provided240%
- Voicemail120%