Industry Solutions
By Sagar Shankaran, Founder of CallSphere
A monthly drone flight over the standpipe, lagoon berms and booster station catches the deficiencies a sanitary survey would otherwise find three years late.
Key takeaways
Not the level transducer. The top. The vent screen, the roof hatch gasket and its lock, the overflow flap, the coating around the roof penetrations where the cell carrier ran conduit in 2021, the ladder cage, the anode wiring on the cathodic protection. When did a human being last stand up there and look?
At most systems the honest answer is: the last time a contractor was up there, or the last sanitary survey, or the last time somebody had a reason. Which means twelve, twenty-four, thirty-six months. Nobody climbs 150 feet of standpipe on a Tuesday to check whether a screen is torn, because the climb requires two people, fall protection gear, a permit, and two hours nobody has in June when the crew is flushing and chasing pressure complaints on the south side.
So the tear gets found the way tears always get found — by the state inspector during the three-year sanitary survey, written up as a significant deficiency, with a 30-day response requirement and a corrective action clock behind it. Or worse, by a positive coliform sample and a Level 2 assessment that walks backwards from the sample site to a bird-accessible opening on a finished water storage tank.
Every water and wastewater system has a written list of things that are supposed to get looked at on a routine cycle: storage tank exteriors, lagoon berms and outfalls, the fence line and access roads, the raw water intake, the roof and yard piping at booster and lift stations, clarifier weirs, the right-of-way over the transmission main. In the operating manual it is monthly or quarterly. In practice it is whatever the two-person distribution crew gets to after main breaks, service line repairs, locate tickets from 811, hydrant flushing and meter changeouts.
And the seasonal pattern makes it worse in exactly the wrong direction. The months when tanks turn over fastest and the risk is highest — May through September, peak demand, warm water, high disinfection byproduct formation — are the same months the crew has zero slack. The months with slack are January and February, when the crew is out on frozen main breaks and nobody is flying anything or climbing anything.
An autonomous inspection flight is a drone that runs the same route every month, photographs the same assets from the same angles, and hands back a list of what changed since last month — not a video somebody has to sit and watch. That last part is the whole difference from the 2019 version of drone inspection, where a contractor flew once, gave you 400 photos on a thumb drive, and the photos went in a drawer.
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Through 2026 this moved from demonstration to production in industrial settings. Hyundai put AI-powered autonomous drones into service at its Georgia plant and cut inspection time by roughly 90 percent, and humanoid platforms moved into real facilities doing real rounds. What made it work is not better cameras. It is that the comparison step got automated: the flight is identical every time, so the software has last month's matching frame to hold it against, and it can say "the vent screen at the northeast quadrant is different than it was" instead of handing you footage.
That is the part that matters to a water utility, because the crew was never short of cameras — everybody has a phone. They were short of somebody to sit and look at 400 photos and remember what the roof looked like in April.
flowchart TD
A["First Tuesday of the month: one 22-minute flight"] --> B["Elevated tank roof, vent, hatch, overflow"]
A --> C["Lagoon berms, outfall, fence line"]
A --> D["Booster station roof and yard piping"]
B --> E["Photos compared against last month, same angles"]
C --> E
D --> E
E --> F{"Anything different from last month?"}
F -->|Yes| G["Work order opened in Cityworks with the photo attached"]
F -->|No| H["Flight log filed in the sanitary survey binder"]
7:20 a.m., first Tuesday. The distribution foreman — who holds a Part 107 remote pilot certificate he earned in a weekend, because the utility paid the $175 test fee — sets the drone down in the gravel at the tank site and starts the saved route. Twenty-two minutes later it has flown the tank, the two lagoon cells at the wastewater plant three-quarters of a mile away, and the booster station.
By the time he is back at the shop there is a list of four items. The vent screen at the northeast quadrant shows a gap that was not there in the May flight — that becomes a Cityworks work order with the photo attached, and a climb that is scheduled and planned rather than an emergency after a coliform hit. Rust bloom is spreading around the antenna conduit penetration, which is documentation for the conversation with the cell carrier about who pays under the lease. Erosion on the west lagoon berm, noted in March, is measurably wider and goes on the capital list before it becomes a breach. And a gate at the booster station is unlatched, fixed by lunch.
None of those four is dramatic. Every one of them is the kind of finding that turns into a deficiency letter or a boil-water notice if it sits for another two years.
This one is a penalty-avoided calculation rather than an hours-saved one, because the honest hours saved are small — nobody was doing these inspections, so there is no labor to take out. Assumptions: a capable inspection drone with a decent camera runs $4,800, the comparison software runs $95 a month, the foreman's certificate costs $175 plus a weekend, and each monthly flight costs 40 minutes of a $41-an-hour crew member including setup and review.
| Line | Assumption | Year one |
| Drone, certificate, setup | one time | $4,975 |
| Comparison software | $95 x 12 | $1,140 |
| Flight and review labor | 12 x 0.67 hr x $41 | $330 |
| Total year one | $6,445 | |
| One avoided emergency tank drain, cleaning and disinfection | illustrative | $14,000 to $30,000 |
Draining, cleaning and disinfecting a finished water tank on an emergency basis in July — when you cannot take storage out of service without pressure problems on the high side of town — is not a line item anybody budgets. Add the public notice, the sampling and the council meeting. One avoided event covers several years of flying.
It does not see inside the tank. Interior coating condition, sediment depth on the floor, the condition of the bowl and riser, the interior of the overflow — that is a drained inspection or a commercial diver or a remote-operated vehicle on the schedule the state expects, typically every three to five years. A monthly exterior flight makes that inspection better prepared, not unnecessary.
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It does not enter confined spaces. Wet wells, digesters, vaults and manholes are OSHA confined-space entries with permits, gas monitoring and a rescue plan. It does not run CCTV on a sewer main or produce a NASSCO-coded defect report — that is a camera truck and a certified operator.
It also cannot judge whether something matters. It will flag a shadow that moved, a bird, a stain that is nothing. Somebody who knows the site has to look at the four flagged items and decide which two are real. Budget five minutes a month; skip it and within a quarter the crew is ignoring the list, which is the failure mode of every alerting tool ever installed at a utility.
You need someone with an FAA Part 107 remote pilot certificate to fly commercially, which for a public utility includes this. It is a written test, a couple of weekends of study, and a recurrent training requirement. Most systems already have a lead operator or foreman who would happily take that on. Check airspace at your tank site before you buy anything — a tank near a municipal airport may need authorization for the altitude you want.
It is a consideration. Flights over people have their own rules, and neighbors will call the office asking why there is a drone over their yard. The utilities that do this well post a short notice on the website and social media with the flight schedule, and tell the front counter what to say. Treat it like hydrant flushing — announced, routine, boring.
You can, and for a system with one tank that may be right. But twice a year gives you no month-over-month comparison, which is where most of the value sits. A contractor flight is an inspection; a monthly route is a trend. If you contract it, insist on the same route and angles every time.
Well, if you keep the file. Dated flight logs, photographs and the work orders that came out of them are documentation that the system is being inspected between surveys. Several operators have found that the binder full of monthly tank photos changes the tone of the survey — it reads as a system that watches its assets rather than one that waits to be told.
Before buying anything, rent for one day and fly the tank, the lagoon and one station. Look at the photos with the chief operator. If nothing surprises either of you, you have a well-inspected system and can skip this. If something on the roof surprises you — and at most systems something does — you now know how long it sat up there unseen, and that is the number that decides the purchase.
One last connected point: inspections generate calls. The work orders generate crew visits, the crew visits generate customer questions, and a drone over a neighborhood generates its own set of calls to the office. CallSphere builds AI voice and chat agents that answer the utility's phone and web chat around the clock, explain scheduled work at a named address, take service requests with location and callback details, and route anything urgent to the on-call operator. It does not fly anything and it does not inspect anything. It keeps the office line covered on the days the whole crew is out in the field where you want them.
Written by
Sagar Shankaran· Founder, CallSphere
LinkedInSagar Shankaran is the founder of CallSphere, where he builds production AI voice and chat agents deployed across healthcare, hospitality, real estate, and home services. He writes about agentic AI, LLM engineering, and shipping voice agents that handle real calls in production.
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