AI Voice Assistant Phone: What It Is and Who Should Use One
By Sagar Shankaran, Founder of CallSphere
An AI voice assistant phone answers calls like a trained staff member. I built one — here is what it actually does, what it costs, and where it fails.
Key takeaways
TL;DR
- An AI voice assistant phone is a phone line answered by an AI agent — not a human, not a touch-tone IVR.
- The good ones handle full conversations: book appointments, qualify leads, take payments, escalate when needed.
- In 2026 the realistic price range is $100–$1,500/mo depending on call volume and feature depth.
- I run CallSphere; we power AI voice assistant phones across 6 verticals at 600ms response latency.
What an AI voice assistant phone actually is
Pillar guide: this is part of our business phone systems guide.
An AI voice assistant phone is a business phone number that, when called, is answered by an AI agent that holds a full natural conversation. It is not "Press 1 for sales, press 2 for support." It is "Hi, thanks for calling Westside Dental, this is Maya — how can I help you today?" The caller can interrupt, change subjects, mix languages, and the agent handles it.
I am Sagar, founder of CallSphere. We ship AI voice assistant phones across 6 verticals — healthcare, real estate, sales, salon/beauty, after-hours, and hotel concierge. The healthcare agent answers in roughly 600ms, books straight into the calendar via one of our 14 function tools, and handles 57+ languages. Usage is billed at cost, with no markup. The point of this post is to be clear about what an AI voice assistant phone is, what it is not, and who should actually buy one.
The biggest source of confusion: an "AI phone number" is just a normal phone number — same area codes, same SIP trunk, same PSTN routing. The AI is on the answering end, not the dialing end.
Is an AI phone number different from a regular voice over IP phone number?
No. Technically an AI phone number is a standard voice over IP phone number — a DID provisioned on a SIP trunk, routed to a server instead of a desk phone. What sits on the other end of the route is the difference. A normal voice over ip cell phone routes audio to a softphone app where a human listens. An AI phone number routes audio to a WebRTC session where a model listens.
That means an AI voice assistant phone gets you all the boring benefits of voice over IP — number portability, low per-minute costs, 50-state and international coverage, SMS support, multi-device ringing — plus the AI answer layer on top. You can also point any existing voice over ip phone number at an AI agent without changing carriers; CallSphere supports forwarding setups and full porting both.
The thing to watch for: latency. A regular VoIP call has ~150ms of round-trip latency. An AI voice assistant phone adds the model's response time on top — anywhere from 400ms to over 2 seconds depending on architecture. We engineer ours to land around 600ms because past 1 second the conversation stops feeling human.
Hear it before you finish reading
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What is the best voice over IP phone service for business if I want AI answering?
Most traditional VoIP business services — RingCentral, Vonage, Nextiva, 8x8 — added basic IVR-bot capabilities by 2026 but they are not conversational AI. They route, transcribe voicemail, and read scripts. They do not hold a conversation. If you want a true AI voice assistant phone, you have three paths.
First, a dedicated AI voice agent platform like CallSphere ($19–$149/mo) — managed, multi-vertical, fast to launch. Second, an open-source DIY build (Twilio + LiveKit + GPT-Realtime-2 + your own code) — flexible but 3–6 months of engineering. Third, a single-purpose voice bot for one task (e.g., appointment reminders only) — cheap but limited.
I am biased, but for any business under 100 employees the managed platform path is usually the right call. Building from scratch only makes sense when you have at least one full-time engineer who wants to live in voice infrastructure for a year.
Are there local business phone services that offer AI answering?
In 2026, "local business phone service" mostly means a regional VoIP or hosted-PBX provider that sells to small businesses in a specific metro area. Most of them have not added real AI answering yet — they resell another vendor's platform if they offer it at all.
The advantage of a true local business phone service provider in your area is the human support: someone drives out, sets up the desk phones, ports your number, trains your front desk. The disadvantage is they are 12–24 months behind on AI capability. CallSphere is national and remote-first, so we do not send a tech out, but we do the setup ourselves in 24 hours and your existing local provider's number ports in cleanly.
If you want to mix both — keep the local VoIP for human-answered lines, add CallSphere for AI-answered lines — that pattern works. We see it in dental, legal, and real estate offices constantly.
How CallSphere does this in production
CallSphere runs AI voice assistant phones on a stack that looks like this: incoming PSTN call → Twilio SIP trunk → our WebRTC bridge → GPT-Realtime-2 with 128K context (or our Anthropic fallback for specific languages) → 14 function tools (calendar, CRM, SMS, payment, escalation, etc.) → Postgres for the 20+ tables of call records, transcripts, and audit logs. Voice audio is streamed both ways with sub-second turn-around. Average end-to-end latency: 600ms.
The 6 live agents share the platform but each has its own system prompt, persona voice, vocabulary, and tool set. Our healthcare agent runs HIPAA + BAA-ready, with PHI redacted from analytics-tier logs. Our real estate agent qualifies and routes leads to specific agents based on neighborhood and price band. Our salon agent books straight into Square, Vagaro, or Boulevard.
See the AI voice assistant phone in action →
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CallSphere ships complete AI voice agents per industry — 14 tools for healthcare, 10 agents for real estate, 4 specialists for salons. See how it actually handles a call before you book a demo.
A real example walk-through
A boutique med-spa chain with 6 locations in Texas was paying $2,100/mo to an after-hours answering service that booked appointments by reading from a script. They switched to CallSphere Orchestrate at $99/mo. The AI voice assistant phone now answers every after-hours call across all 6 locations in English and Spanish, books straight into their Mindbody calendar via our function tool, sends SMS confirmation, and only escalates true emergencies. In the first 60 days they captured 412 additional bookings that the human answering service had previously sent to voicemail. Their CFO sent me a thank-you note.
Pricing & how to try it
Explore a live demo and compare current plans to find the right fit for your business.
Explore a live demo and compare current plans to find the right fit for your business.
Frequently asked questions
What is an AI voice assistant phone? An AI voice assistant phone is a business phone number where an AI agent answers calls and holds a full conversation — booking appointments, qualifying leads, taking messages — instead of a human or a touch-tone IVR. The phone number itself is a normal voice over IP phone number; the AI sits on the answering end. CallSphere runs AI voice assistant phones for 6 verticals at roughly 600ms response latency in 57+ languages, starting at $19/mo.
Can I use my existing voice over IP cell phone with an AI assistant? Yes. You can forward your current voice over ip cell phone to an AI agent's number, or port your number to CallSphere directly. Either way the AI handles incoming calls while you keep your phone for outbound. We see a lot of solo professionals — lawyers, contractors, consultants — set up exactly this hybrid: cell phone for outbound, AI for inbound when they are on another call.
How is an AI phone number different from an IVR? An IVR is a decision tree. The caller hears a script, presses a number, and gets routed. An AI phone number is a conversation — the caller talks naturally and the AI responds. IVRs handle maybe 10–15% of caller intents; modern AI voice assistant phones handle 80%+ in production at CallSphere across our 6 live verticals.
Does an AI voice assistant phone work for local business phone service? Yes. We provision local DIDs in any of 50 US states and 30+ countries, or port your existing local number in. Callers see a local number, the AI answers, and your local business presence is preserved. We have salons, dental practices, and HVAC companies running on local numbers across 200+ US cities.
Is voice over IP phone service for business safe for HIPAA? Standard VoIP business service is not HIPAA-compliant out of the box — you need a BAA and specific controls on call recording, transcription storage, and PHI handling. CallSphere's healthcare voice agent is HIPAA + BAA-ready, with PHI redaction baked into the 20+ Postgres tables we run. Generic VoIP providers may offer HIPAA-tier plans at higher prices.
How much does an AI voice assistant phone cost in 2026? The realistic 2026 range is $100–$1,500/mo for managed platforms, plus per-minute telephony costs (usually $0.008–$0.015/min). CallSphere Act at $49/mo includes uncapped interactions plus your DID. DIY builds on the OpenAI Realtime API cost $0.60–$1.20 per 5-minute call in raw model spend plus the engineering team to run them.
Related reading
Written by
Sagar Shankaran· Founder, CallSphere
LinkedInSagar Shankaran is the founder of CallSphere, where he builds production AI voice and chat agents deployed across healthcare, hospitality, real estate, and home services. He writes about agentic AI, LLM engineering, and shipping voice agents that handle real calls in production.
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