Lakeside Family Medicine
AI Receptionist Demo
Quality & AI
Conversation quality, sentiment and AI model performance
Demo data — resets nightlyTypical answer speed
0ms1.6%
usual time to reply
Slowest answer speed
0ms4.4%
slowest 5% of replies
Speech accuracy
0%3.0%
how clearly the AI heard callers
Caller cut-ins
0%1.9%
times the caller spoke over the AI
Answer speed
Typical vs slowest time to reply
How well the AI understands callers
Understanding across five key skills
Conversation dynamics
How the AI holds a natural conversation
Talk / listen ratio
41 / 59
AI 41%Caller 59%
The AI listens more than it talks — conversations, not monologues.
Cut-ins handled
2
Times a caller spoke over the AI mid-sentence. The agent stops, listens and adapts — 4.1% of turns overall.
Caller sentiment
Positive63%
Neutral29%
Negative8%
Call quality reviews
Recent calls scored for quality
Lauren Nguyen
CS-88717Reviewed 1d agoGood
86/100
Greeting & Verification97/100
Need Discovery92/100
Resolution Accuracy87/100
Compliance96/100
Elena Reyes
CS-081FEReviewed 2d agoGood
86/100
Greeting & Verification94/100
Need Discovery85/100
Resolution Accuracy89/100
Compliance99/100
Maria Lewis
CS-465A7Reviewed 5h agoExcellent
94/100
Greeting & Verification97/100
Need Discovery87/100
Resolution Accuracy98/100
Compliance89/100
Luis Williams
CS-06607Reviewed 5h agoExcellent
97/100
Greeting & Verification98/100
Need Discovery88/100
Resolution Accuracy86/100
Compliance90/100
Nathan Brown
CS-11246Reviewed 1d agoExcellent
91/100
Greeting & Verification87/100
Need Discovery85/100
Resolution Accuracy90/100
Compliance98/100